"My husband and I had booked a table for 2 at Augustine as part of our Christmas Day out on Friday 23 December 2022. We arrived excited and very much looking forward to our meal following all the lovely reviews however it didn’t go well at all! Our booking was at 1.45pm and we called to say that we were running 10 mins late. This didn’t go down too well as the kitchen closed at 2pm. We arrived at 1.54 after sprinting down the road to make it and apologising profusely. I can honestly say that I’ve never received a greeting like this.. I think I have greeted a plumber to my home better than that! Clearly she was VERY upset that we were 10 minutes late. Well it didn’t get any better, the menus were placed in front of us (with no word spoken) and she came back probably around 3 minutes later to take the order and of course we hadn’t really had a chance to look, we were still trying to catch our breath and dab the sweat from our brows! So we didn’t really have time to take the menu in and had to order something quickly to avoid upsetting her any further. Unfortunately the service didn’t get any better, the whole experience was rushed and we just felt uncomfortable. It was like sitting in someone’s house who doesn’t really want you there! The food and wine itself was nice and the set lunch menu is excellent value but the service unfortunately let it down hugely."
