"This was booked as a treat to help a friend who has had a medical diagnose that was not expected. The Crowne Plazza Hotel Reading, restaurant employee firstly said we have no booking and tried to show us back to the exit. We a asked him to check again he refused and said we had clearly made a mistake and walked away . We spoke with reception who had no issue finding our booking which said was made only today. Re confirmation of attendance was made today after email received asking me to do so.. Booking made 3-4 days ago Reception offered a free drink while something was rustled up!!. 30 mins later sat at a table in thorough fare outside the main restaurant layed up area. Food was poor , with tea served in huge builder mugs. No one checked on us re quality of food. On asking for bill to pay and name of hotel manager, restaurant manger appeared and said he would take 20% off bill. The charge of £25 pp but for x 2 was charged £40 was not good value for money. The attitude of restaurant staff was very unprofessional and un welcoming. The restaurant and foyer area were not busy at the time of this visit. Eventuality had name and email address of hotel manager. Restaurant manager unhappy about giving me this info as I have given you a discount already Madam Unfortunately a very poor experience from start to finsh."
