Grilled Salmon
A La Turka

A La Turka

15 St Dunstans St, CT2 8AF, Canterbury, United Kingdom

Kebab • Pizza • Cafés • Mexican


"I 've been going to A La Turk Westgate for a few years now and have always loved it there, but I was incredibly disappointed today with the service. The waitress, Tara, spoke to me and my friends in the foulest manner. She was so horrible to us. I 've never been spoken to like that in my life. My friend wanted to order the lamb shank, to which Tara basically shouted, IF YOU CANT FIND IT, THEN ITS NOT ON THE MENU, IS IT?? I was genuinely shocked that she spoke to my friend like this. Normally, if customers are trying to find an item on the menu but don’t remember the exact name of the dish, one would assume the waitress would help and guide the customer. But no – instead, Tara was getting frustrated that we were taking our time to order. In the end, we realised the lamb shank is called Kleftico on the menu, which honestly I think the average person would call a lamb shank. (I’ll post a photo and you be the judge). Like sorry we didn’t know the exact terminology English isn’t our first language, but we shouldn’t be spoken to like that regardless. On numerous occasions, Tara spoke to us like we were a burden. We felt like we were a bother and became scared to even ask for anything because of how aggressively she spoke to us. Maybe she was having a bad day, but at your job you have a duty to be professional with your customers. I actually lost my appetite entirely because of how we were spoken to. It ruined my evening completely. I didn’t end up eating my meal, that’s how much her behaviour impacted all of our night. It was so painful to watch the waitress Tara speak to my friend like this – there was absolutely no reason to belittle someone like this. I’m not even exaggerating at all. I asked Tara if we had offended her or done something wrong, as I was trying to understand why she was treating us so badly. She responded, No, you didn’t offend me, I’m just very hot, it’s been a hot day. Tara didn’t apologise at all. Tara then came back, and we thought maybe she would come to apologise. But no – she just explained that her role is essentially to ask if we want anything extra, food or drink, and that is the process, and whatever is on the menu is on the menu. I saw her treating the new waitress so badly, it’s only an observation but I’m genuinely concerned she may be bullying her. The new waitress was so sweet to us and was the only reason we didn’t walk out. The new waitress was kind, smiley, and professional she has fabulous customer service. It was honestly the worst experience I have ever had in a restaurant. I have to be honest, though, the food is still amazing; the quality of the food is great. The kitchen is definitely doing something right, but I’ll have to boycott this place as they clearly do not value customer service as highly as their food."

Yak and Yeti

Yak and Yeti

14 Magdalen StreetEssex CO1 2JT, Colchester, United Kingdom

Mexican • Seafood • European • Vegetarian


"as you all should know, this girl loves to eat her! So I wanted to try something else I didn't have before. so yak yeti was your turn. I ordered online, although the restaurant is like a 5-minute drive away, (feeling fazy did not want to go to dress up, etc.) so I decided for my starter networks. the food was delivered within 30 minutes, it was still hot, bonus! container that they used were very good, so no spillage at all. popadoms were crispy, went nice with the dips. regarding eating, not only did it look delicious, it also melts delicious. then I tried and o to the m to the g, it was spicy, too spicy in the did that I continued to eat. my mouth has broken the food, as I said, looked delicious, so I tried another gift from the dish shot, still too spicy. Now I have no taste at all, but it is a Nepalese restaurant that they use spiced by many species, I guess. but whatever they use is too spicy for me, if I tried to continue, I would later be in jeopardy, because my just don't do spicy food. as a girl who loves to eat, I will not destroy this restaurant just because I cannot tolerate spicy foods. in future I will notify the restaurant to add not seasoned over very mild to future orders. this restaurant has a very good high review online so I encourage them to try it for themselves, just remember that eating can be sharp. otherwise they hope a wonderful day! love as always justine xxx styleoutyourhome"

The Anthologist

The Anthologist

58 Gresham Street London, EC2V 7BB, United Kingdom

Beer • Steak • British • Burgers


"I have often visited Anthologist with clients and team events (Christmas parties_ and always enjoyed your service and bar facilities. However, I would like to address what I believe to be a one-off event from last night, and I am sure it won’t happen again as I think you have higher standards than this. After spending hours last night as a customer until close, we wanted to use the toilet facilities as one of your last customers. You (the supervisor) informed us it was closed. As a customer, I asked why when we were still around. You said it takes a while to do and wanted a head start. During this conversation, your staff member shouted, “What’s wrong with you guys? Are you crazy? Just leave!” Something along these lines. Apologies if it doesn’t match word to word. As someone who has not only been a customer with you for years, brought clients to your venue, had Christmas parties with you, worked in Retail customer service, and, most importantly, brought business all night by spending with my friends in your bar, this is unacceptable customer service. I am sure that specific individual may have had a bay day, a difficult customer, or something else that triggered this. I understand this happens. I speak from experience. However, there is a way to communicate and handle things despite not being in the best state of mind. This behaviour does not reflect the team because you have fantastic staff members. Please provide feedback to your colleague and provide coaching on customer service. I’m sure you will not let this happen again as I believe such is your standard."