"This was our first experience eating in a few weeks ago and I couldn’t feel more uncomfortable when we entered. A very rude and disrespectful woman, short blondish hair), she looked like the owner. She looked at me up and down and failed to say hello- a look of why we were there. When I told her I had a reservation- she was stunned and was very dismissive and after I said we made a reservation she was rather perplexed. We were sat to the table and given one menu to start with. they had a large group dining too- so took up all the menus). There was a nice gentleman who I believe took our booking who was friendly- that’s your lot! Upon ordering, I had forgotten to order a small portion of egg fried rice and when I asked to place an order, the waitress who took our order snapped and said it will take a “long time”. It was for my 3 year old- rice is a staple dish, which does not involve extensive cooking also pre cooked) I found this pretty unreasonable, how could you deny a child food- they didn’t want us there. The food in general was good- however the staff and ambience was abysmal. As an owner, you should be welcoming and friendly- the woman who greeted us- was far from this. She did not want our business as she was seen to pander to the large group of customers she had in the restaurant. A real shame, given this could have been our new local. Note the owner: don’t dismiss people who are coming to your restaurant, we are the people who keep your restaurant going. I would really score this no stars for service or ambience. Food: 3 Service: 1 Atmosphere: 1"
Hainanese Chicken Rice
