"So on arriving at your bar restaurant we were greeted by a lovely young lady that asked us to wait just a second while we waited for another person to greet us and ask our names, the first impression was that everyone was very pleasant and we felt quite comfortable. The person booking us in looked us up on the iPad and then said I'm really sorry I'm not sure what what room your in let me check on the group what's app. There were some alarm bells ringing however we are we are reasonable people so we accepted this and waited. After a couple of minutes the person dealing with us found out which room we were in and took us up a flight of stairs and showed us in. On first impressions the room looked like it had been recently done up but to be honest a poor standard. The most notcible thing was that the room was at an angle, it slanted at every angle, you could tell because the skirting boards were at different heights, the dressing table was physical wonky and the bed I almost rolled off off during the night. And just to mention the bed a again it was really noisy, creaking every time you moved and upon looking we discovered that there were loose screws. Also there is a step into the bathroom which caught me out twice and should be addressed. Upon looking up and down the street for local restaurants were decided the food was quite limited in battle high street, so we decided to eat where we were staying and I have to say this was our biggest mistake. I ordered the prawn cocktail and BBQ wings and my partner ordered the nachos. My prawn cocktail arrived with no source and I had to ask for lemon, the chicken wings were bland and pink in the middle(I have photos) the only saving grace was that the nachos were ok. But for the prices you charge and food that we received we were not satisfied. Although I will say that the did take off the price off the food we were not satisfied with there was no offer of an alternative so we both went to be bed hungry, in fact coming down for crisps because we were so hungry. The fact you charge £14 a burger and expect another £4 for fries is ridiculous. And the same for breakfast(which should have been included) you get breakfast for £10 but doesn't include drinks but if you pay £12.50 you get coffee and tea, this is obviously a rip off. The saga continues!! Although you are a busy bar especially as I can appreciate on a Saturday I was kept up until 12.40am by what appears to be staff members that you employ, shouting and swearing while we were both trying to sleep Surly as an owner you would respect the people that were paying £110 a night to get good night sleep or not as it feels. And just to rub insult to injury when we left there was no one to say goodbye, did you have a nice stay all we got was a couple of guys outside smoking and when we did leave he went back inside to see if we had left a key. I emailed the manager and the response did not once mention an apology which made our experience more disappointing, a sorry goes a long way sometimes, Overall do not stay here if you want any type of customer service."
