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Havana's Burgers Shakes

Havana's Burgers Shakes

365 High Street, GL50 3HT, Cheltenham, United Kingdom

Kebab • Burgers • Chicken • Fast Food


"Ordered through Deliveroo at 6:20, estimated arrival was 7. Got to 7:15 so I phoned in and a woman told me it was on the way, while on the phone the delivery status changed to being delivered (obviously changed it whilst I was in the phone). I live 10 minutes away, got to 7:15 and still no food so rang back and the same woman said it’s 5 minutes away and promised that I would get a refund if it wasn’t, saying that it was because of traffic (new years day literally no traffic at all). I waited 10 and phoned back she said 2 minutes, at this point I’m annoyed and said she’s obviously lying and my son goes to bed soon so if it’s not on the way just tell me as I need to sort him something. She said it’s literally 2 minutes. I don’t believe her so I cook him something, gets to 8:15 and I phone to ask for a refund, a man answers and tells me the delivery driver had broke down, I said fair enough but I’ve been phoning you for an hour, it’s apparently been on the way for an hour so I think your lying either about my food being on the way at any point, or about how long you’ve known about the driver being broken down to try and keep my money. He says he’ll issue a refund, I thought that would be that but 2 hours later I check my Deliveroo account and see that no refund has been issued. I contact Deliveroo who sort it for me but also tell me that none of their drivers had broken down that evening. I made a complaint but doubt anything will happen. I’ve no idea why my food wasn’t delivered but being lied too for over an hour while I could’ve just ordered something else really peed me off."

Chesterfield Best Kebab

Chesterfield Best Kebab

29 Holywell St, Chesterfield, S417SA, United Kingdom

Meat • Kebab • Pizza • Cheese


"we thought we would avoid the Saturday evening rush and order around 16:10, so we didn't have to wait forever until it comes. this was the first time we used 'best kebab' and will be the last. uber eats said it would be delivered 16:50-17:10... the seemed a bit overly for the £20 order (1 x kebab, 1 x burger, 1 x cheesy chips and 1 x mozerella sticks.) but it is what it is. it will be 17:10 and we will wait. it is until 17:30 and we are waiting. 17:35 And we clink, they say they have a problem with their rides, and there will be 10 minutes, no apologies, nothing. eating came around 17:45, no apologies, nothing. eating was in the average. my partner “Special” burger (bef mit donnerfleisch) had 4 pieces donner on a lukewarm but crispy burger. my kebab was also lukewarm and I had never had so chewy meat in my life. the chips that were in the box were divided into two layers, the lower half closest to the box was like a red musk (obvily at any place it was hot and simply shaped into one with the condensation) and the upper side were hard as nails and cold. Mozerella sticks needed to heat as they were fixed and the Cheesy chips were only lukewarm with a mass of cold, solid cheese up. if they can not provide a delivery grater to ensure that their warm food is delivered immediately (we live about 6 minutes away) then they do not offer any delivery. do not pack their food ready and leave it easy until someone appears to deliver it, otherwise they will their customers inedible sh!t. revolver with our usual choice of spire pizzas. can not recommend this enough, along with express kebab house, which are just around the corner of this “business”. I will never use “Best Kebab” again. do not make the same mistake."