"I called to add more items to the order, the restaurant was busy and noisy which I can understand which made it difficult for the call handler to hear me, and even although the noise and issue was with the restaurant I moved to a...quite room and shouted on the phone for her to hear me, she still couldn’t hear me nor did she care much to add more items to the Order, after being cut off 3 times I decided to cancel the order with them due to the sub standard customer service, this was then passed over to a manager who told me they couldn’t process a refund etc and the issue had to be resolved by just eat. I eat at many places and a good Judge of a red quality is it’s customer service, this was probably the worst customer service I’ve ever had in Edinburgh. Thankfully just eat resolved this instantly as they agreed this is a bad experience. I have added food quality as abysmal as it’s the only score I can give something that never made it to my mount. Avoid!!"
Homemade Pancakes
