"We went out for a friend's 40th birthday dinner, and while the food was enjoyable, the service left much to be desired. We had confirmed beforehand that we could bring a cake, but although they allowed it, they refused to serve it for us. When we asked for a knife to cut the cake, the woman at the bar was incredibly rude. She claimed she didn't have a knife and would not even attempt to find one when I asked. However, when her colleague came over, he quickly found a knife right behind the bar, in the very spot where she had been standing. She seemed uninterested that she had been caught in her unhelpfulness and simply looked away. I brought this issue to the attention of the manager at the end of the evening, and he promised to address it with her, so hopefully, it’s just a case of one staff member being unprofessional."
