"Terribly rude experience from this hotel and its bar, there are many more to visit in London! When you arrive the hotel has its doors locked to guests And does not let any guests in. Do not book a table at the rooftop bar, the lady will give away your booking to footballers because they will pay anything to take your table. The tall security man will take bribes to let friends of footballers in but not let bookings in. The booking woman is very rude and when complaining tells you to direct your complaints to the hotel which gets nowhere, nobody wants to take responsibility so this is a complete waste of time, do not visit. We travelled from Birmingham, paid congestion charge to go to this hotel and this is how we are treated by staff at the rooftop bar and by staff in the hotel."
