Jalfrazi
Khan's Restaurant - Epsom

Khan's Restaurant - Epsom

United Kingdom, KT17 4QY, Epsom

Asian • Indian • Fast Food • Pakistani


"We ordered a meal for 4 to celebrate our daughter's birthday and the first meeting for some months with her and her husband they live in the midlands and we live in Epsom. The meal was not delivered by the time stated we were under time pressure because they were driving home in the evening. When we rang we found they had delivered our meal to the wrong house. We went there (a few doors away) and could smell indian food but no one would come to the door. We had been charged over £60 and we then asked for a refund. By this time it was an hour later the restaurant hung up when we called again to say we couldn't retrieve our food. Our daughter and son in law had to return home ruining what had been a lovely day and her birthday celebration. Then my husband and I went to Khans to get a refund. They said they had our order ready but we explained our guests had now gone home and we wanted a full refund. After some argument including first of all saying this was not possible because we had ordered online they did refund our credit card and admitted that their driver had misread the number of our house. However, it was now quite late in the evening and they made no other concession other than the refund for the food we never received. Shocking service I know it was a mistake but having cooked the food you would have thought they might have had the decency to give us one of the dishes too. We have lived in Epsom for over 30 years and often used this restaurant under its various names but will not be doing so again unless there is a change of management. The irony is that our daughter and son in law ordered an indian takeaway to be delivered at their home for when they arrived after a 2 hour drive and so they were greeted with hot food when they got home. I had some sandwiches which were left from our picnic lunch Thank you Khans for completely wrecking our day."

Khandoker

Khandoker

812 Kingsway, Manchester, United Kingdom

Balti • Asian • Indian • Casual


"I have frequented this establishment on two occasions now and never been disappointed. Upon arrival, expect to be welcomed by a courteous and friendly young lady and waiters. With enough time being give to comfortably place orders. Above all waiters have never been too far away or hard to get the attention of when having a query. At sight, the restaurant was clean and well lit, and it’s great to see the car park has had some work done to it too! One downside being a small number of toilets, however, on both occasions there toilets have been above standard in regard to cleanliness! I had opted for a Chicken Tikka sizzler, and a Chicken Madras. With sides of rice and poppadoms. On both occasions… Now, on both occasions I have been left wanting more! Devastated at the sight of my empty plate! The cost of food is very reasonable when taken into account, how fresh and delicious it tasted! There is also a selection of beers and house wines to wet the whistle, or cool down after something spicy, and a great selection too! Upon asking for the bill, the young lady, I can’t remember her name was a credit to the business. Me and friends asked a little more info about the establishment, and she was on hand to inform us, and couldn’t thank us enough for our custom. Card and Cash payments welcome! Sometimes the service can be just as important as the food! Keep up the good work, hoping to be back in the area later in the year for round 3!"