Acorn-Fed Iberian Ham
La Vina - Hale

La Vina - Hale

173 Ashley Road Manchester, WA15 9SD, WA15 9NY, Altrincham, United Kingdom

Tea • Fusion • Spanish • Chicken


"I advise not to book through open table. We were told upon arrival that our booking was not valid, and that they were fully booked. We were also told, this had happened before and they had no access to the system to turn bookings off? So you’re happy for people to make wasted journeys for special occasions and turn up to be told that their reservation isn’t valid? Very strange. It was Father’s Day and we travelled one hour with a 10 month old baby. The manager was happy to politely apologise and have us on our way, no offer of a voucher or much effort to ‘fit us in’. We politely pushed for any alternative table at all as we were desperate. We were then offered to sit outside (not really the special meal we came for nor particularly appropriate with a baby) but after sitting at the bar and scouring the internet to find a table anywhere else we accepted sitting outside as a last resort. We were then given our diet cokes free as courtesy. We like to think we are very polite, so we accepted the mix up and didn’t say anything despite there being 8 tables free inside the restaurant. We kept quiet thinking perhaps they were expecting an influx of bookings soon. We were however quite shocked that 1 hour went by and still there were 8 empty tables available inside whilst we remained outside? We could have sat inside for however long was available and then moved outside which would have been better than nothing? Again. It just seemed a very odd decision on our part, maybe an explanation would help if this were to happen again. From a customers point of view it was baffling. Further to the point above, not at any point during our stay was there ever full covers on the tables. There was always empty tables available inside. We would have even been happy with a maximum table time if that would have been offered to us. Moving on to the food, Our bread starter was nice, no complaints Our roast dinner again was nice. Everything came pretty quickly. However, it went downhill from here. We got forgotten about for a very long time after our mains, we waited an exceptionally long time to be asked if we wanted dessert. We actually finished our main and starter within 1 hour. However we spent approximately 2.5 hours at the restaurant, waiting for a waiter to come over to take our plates away and ask us if we wanted dessert. Dessert finally came, which was quite possibly the worst desserts we’ve ever experienced. I ordered a cookie and ice cream which ended up being goo and ice cream, the ‘cookie’ was non existent and was infact just goo that would drip in a soup consistency from my spoon. My husband ordered a sticky toffee pudding which wasn’t cooked. We had been polite the entire time, despite our frustrations. We were quite honestly just baffled, and although staff were very polite. We just couldn’t understand our experience. We politely asked a member of staff if the desserts were supposed to be like this and we were told, absolutely not and that they would be taken off our bill. We received 20% off, and our desserts and initial drinks were taken off which was appreciated. It’s difficult to get out with a baby, so it was disappointing that this was our experience on my husbands first Father’s Day, which was supposed to be a special day for us."

De Nada

De Nada

12a Market Street, Guildford, United Kingdom

Fish • Meat • Tapas • Seafood


"I 'll be completely honest, we went to this restaurant following glowing reviews and we were a little disappointed. I felt that the service we received wasn 't amazing and I wasn 't overly impressed with the food either. When we arrived, the waiter wasn 't very welcoming and told us to choose where we wanted to sit, he brought us menus and told us where to find the specials and then didn 't return for a while, when he did we ordered food and drink as we waited long enough that we had already decided our food order. For our whole stay we were not given table water like every other table and the waiter who served us wasn 't very polite. It was difficult to get his attention and honestly, he wasnt very approachable, we felt like he wasn 't in a very good mood! The food was ok and it did come out very quickly, which was great, but the scallops were cold and the battered squid was a little burnt. Once we had finished eating, the waiter took our plates away, we said we hadn 't received a dish to which he responded rudely and abruptly 'oh really, well that 's why I said are you done? '... surely they would know!! The kitchen confirmed our dishes were all sent, but when he came back over to confirm the dishes we ordered, there was one that definitely didn 't come out, so he organised that. This dish then of course came much later then all our others, but at least he apologised. It wasn 't removed from the bill or anything as a good will gesture, which to be honest is something I probably would have done. At this point we also asked if we could order another drink, given we had no water and hadn 't been offered another, we thought we would take this opportunity! When the waiter returned with a new drink, he took away my partner 's drink which was still a quarter full! Again, we didn 't quibble due to how the waiter was being. They offered us a dessert menu and when we decided not to have a dessert they looked annoyed... strange. We didn 't even get a thank you and goodbye when we left! I won 't be recommending this restaurant with the glowing reviews we had received about it and honestly very unlikely to go back."