"We went in last saturday for a meal and a couple of pints, it 's quite a regular thing. It was quite busy and we were lucky to get a table after waiting about 5 minutes. My partner went to order and was gone some time , 20 minutes or thereabouts. I figured she must be chatting to one of the staff as we always have a good laugh with them. Then my partner came to me slightly distressed , she was having trouble getting served even after 20 minutes stood at the bar. She was stood at the corner and the bar staff were seemingly only serving those at the front of the bar, even though my partner had been stood waiting to be served some 15 minutes before a lot of them. She shouted out to the barstaff ' are you serving '? The responded with 'you don 't get served any quicker by shouting ' and repeated this mantra style , trying to wind my partner up, which they did and regretably my partner told one of them to where to go. She realised this was wrong but she is registered disabled and in constant pain and can 't stand for long periods. She didnt want any favours for being disabled, she is too proud to ask for them. All she wanted was to be served when it came to her turn, which was clearly not happening. When I confronted the barman he said 'we don 't really serve here ' I said 'I know, I can see ' He then produced a ' Glass collection only ' placard, 20+ minutes too late. he said it was a non serving area even though there was a visa card machine there on the bar and we 've always been served there before without any problem . On our way out I just happened to look behind me to see 'Sydney ' a female member of the barstaff give the finger and saw her mouth ' off ' Now does anybody think a person like that should be working in the leisure industry ? All 3 of the barstaff were incompetent in my eyes and need a talking to or re-training. We went for a pleasurable night out, not aggro, we 're in our 60 's not yobs. We spent about £20, not a lot I know, we would have stayed longer and spent double that, still not a lot but every little counts. And as for bringing my grandkids here for a treat total spend £40+ I don 't think that 'll happen again. I see the pub wants to increase it 's taking by £2000 every week . . It ain 't gunna happen with abusive barstaff that you had on that night. Thank you. Brian. Ps I emailed and texted the manager to see if we could solve this issue amicably. NO REPLY which says a lot. Pps I hear Darleys do good meals."
Katsu Chicken
