Katsu Chicken Katsu Chicken
The Marquis Of Granby

The Marquis Of Granby

United Kingdom, HU13 0AD, East Riding of Yorkshire

Pub • Steak • British • Breakfast


"We went in last saturday for a meal and a couple of pints, it 's quite a regular thing. It was quite busy and we were lucky to get a table after waiting about 5 minutes. My partner went to order and was gone some time , 20 minutes or thereabouts. I figured she must be chatting to one of the staff as we always have a good laugh with them. Then my partner came to me slightly distressed , she was having trouble getting served even after 20 minutes stood at the bar. She was stood at the corner and the bar staff were seemingly only serving those at the front of the bar, even though my partner had been stood waiting to be served some 15 minutes before a lot of them. She shouted out to the barstaff ' are you serving '? The responded with 'you don 't get served any quicker by shouting ' and repeated this mantra style , trying to wind my partner up, which they did and regretably my partner told one of them to where to go. She realised this was wrong but she is registered disabled and in constant pain and can 't stand for long periods. She didnt want any favours for being disabled, she is too proud to ask for them. All she wanted was to be served when it came to her turn, which was clearly not happening. When I confronted the barman he said 'we don 't really serve here ' I said 'I know, I can see ' He then produced a ' Glass collection only ' placard, 20+ minutes too late. he said it was a non serving area even though there was a visa card machine there on the bar and we 've always been served there before without any problem . On our way out I just happened to look behind me to see 'Sydney ' a female member of the barstaff give the finger and saw her mouth ' off ' Now does anybody think a person like that should be working in the leisure industry ? All 3 of the barstaff were incompetent in my eyes and need a talking to or re-training. We went for a pleasurable night out, not aggro, we 're in our 60 's not yobs. We spent about £20, not a lot I know, we would have stayed longer and spent double that, still not a lot but every little counts. And as for bringing my grandkids here for a treat total spend £40+ I don 't think that 'll happen again. I see the pub wants to increase it 's taking by £2000 every week . . It ain 't gunna happen with abusive barstaff that you had on that night. Thank you. Brian. Ps I emailed and texted the manager to see if we could solve this issue amicably. NO REPLY which says a lot. Pps I hear Darleys do good meals."

Blacksmith Arms

Blacksmith Arms

56 St. Peter's Street, AL1 3HG, St Albans, United Kingdom

Pizza • Steak • Mexican • Burgers


"So I went here yesterday for lunch with work colleagues … I was sooo impressed, the lady who I assumed to be the manager with black hair was so welcoming and friendly, the pub was spotlessly clean and the food I felt was such good...value for money. There was another lady behind the bar who was also so friendly…. I came out thrilled to have found this great pub right round the corner from work with such great staff. I went back with different work colleagues today for lunch, raving about how impressed I was yesterday…. Only today I had a completely different experience. I sat at the table I had reserved on line and ordered for my friends and then realised actually I’d like to move tables… the pub was so quiet only about other tables. I asked a lady I later found out was called Mollie if I could move tables, she just looked at me as if I’d asked her for a kidney! She was rude unhelpfu. I understand we all have bad days but her attitude was terrible. I explained I had been in yesterday and the dark haired lady was so nice I asked who she was… mollie said the DM like I’m supposed to know what that means, I asked what that was and she said deputy manager, I asked who she was and she said she was the manager !! I suggest you promote the DM immediately! We had our lunch and again the food was great… Mollie did go round the back of the bar and moaned about me to the bar maid and I could hear her saying I’m ready to walk out … so unprofessional… I could hear her, the pub was practically empty! We finished our lunch with no further incident… what a shame …. I really felt like I’d found a little gem to use for work, which I still will, only not on the days Mollie is the manager!!"