Katsu Curry
Wiwo Noodle

Wiwo Noodle

The Friary, CF10 3AE, Cardiff, United Kingdom

Seafood • Chinese • Japanese • Fast Food


"We order from the canton Wiwo at least once a month and have always found the food delicious and the staff friendly. We decided to try the City Centre shop last week what a mistake that was! Our food took over 2 hours to arrive but with it being a Friday night we let that slide. While we were waiting a Adriana phoned and I quote said ‘You wanted chilli chips, no’ after some questioning we realised that a sleeping sounding Adriana was trying to tell us that they had run out of chips. She did however offer to change the order to rice and said she would add a bottle of coke due to us paying extra for the chips, we agreed that this was fine and thanked her for the heads up. When the food arrived (without the promised drink) it was stone cold but we were so hungry by then we tucked straight in. The Katsu chicken was burnt and the rice was gooey and over cooked, both totally inedible. Our saving grace was the fact that we ordered satay chicken scewers as sides. We opened the chicken and after dipping one into the sauce my partner stopped me from eating it. He had realised that they had replaced the peanut sauce with a pot of mayonnaise instead (I’m not allowed to eat mayo due to a health condition). This was alarming so we phoned the shop straight away to discuss all issues above. The still sleepy Adriana admitted to adding Mayo instead of the usual peanut sauce because they had run out. I explained that this was disappointing as she had already phoned us to say they didn’t have any chips and asked why she hadn’t mentioned this so we could alter our order, to which she replied ‘don’t know’. We again mentioned all of our other issues including the fact that the food was totally inedible and Adriana asked ‘What do you want me to do?’ I suggested a refund as they were unable to fulfil the order we had placed. She agreed and said she would pass our details onto her manager. I asked when we would receive the refund and she said up to 5 working days. Skip to today (5 working days later). I call to ask about our refund only to be greeted by the rudest girl I have ever had the displeasure of talking to. She told me I’d have to call back to talk to that specific girl at a time that was inconvenient to me. I explained that my issue was with the company rather than a specific member of staff so I just wanted an update on the refund. She refused to listen to my request and talked over me. I asked her name and she refused to give it to me so I asked for her managers contact details which she also refused to give to me. Then she had the audacity to say ‘you’re not getting your refund so what are you going to do about it?’ And put the phone down! Although it was inconvenient I later called the store again and thankfully the cal was answered by Adriana. I explained I was calling about the refund that she had promised the previous week and she handed the phone to yet another college. This girl said that she had been filled in and that they were going to refund £5 of the order. I obviously voiced that this was unacceptable as the whole order was inedible. She asked why I hadn’t sent it back to be replaced. I explained that we had already waited 2 hours for our cold order, it had already come back wrong and also that this wasn’t given to me as an option. We were simply asked, what do you want me to do about it? The girl said sorry but my manager has spoken to the chef and we can only give you £5 back. End of story basically, absolutely shocking!"

Merchants

Merchants

United Kingdom, Glasgow

Bars • Wine • Steak • Seafood


"Staff were so rude, aggressive, unprofessional, and judgmental when we visited for my birthday dinner on Saturday evening. I arrived first before my partner and was shown to a table upstairs right next to the door. It looked as though I may block the door when sitting down. My partner is almost 7 feet tall and definitely wouldn’t be able to sit comfortably without blocking the door, nor could he sit on the other side of the table as it was pushed up against the neighbouring table. I called a passing waitress and told her about my partner’s height and how I didn’t think we’d be able to sit there. She looked at me angrily and said “we don’t have any other tables”, to which I replied okay, I’m sure it’ll be fine- I just don’t want to block the door. The server then huffed at me and walked back down the stairs to which I could see her talking with another server and pointing to me up the stairs. It felt very uncomfortable, like I was being judged and laughed at. When my partner arrived he attempted to sit down and could only just squeeze into the seat. My partner called another server over, a different one this time, who was just as rude. This time they seem confused as to what it was we wanted/what the problem was, even though my partner was clearly having trouble sitting at/getting into the chair due to his height. The waiter angrily showed us to another table. We then heard the table next to us who had clearly been waiting for a long time if they could order their food. My partner and I decided that we didn’t want to stay and so we left the restaurant. We’ve been regular customers of Bar Soba, but after this experience, we definitely won’t be back. I’ve checked the other reviews and this isn’t the first time something like this has happened. AVOID this restaurant!"