"I 've been going to A La Turk Westgate for a few years now and have always loved it there, but I was incredibly disappointed today with the service. The waitress, Tara, spoke to me and my friends in the foulest manner. She was so horrible to us. I 've never been spoken to like that in my life. My friend wanted to order the lamb shank, to which Tara basically shouted, IF YOU CANT FIND IT, THEN ITS NOT ON THE MENU, IS IT?? I was genuinely shocked that she spoke to my friend like this. Normally, if customers are trying to find an item on the menu but don’t remember the exact name of the dish, one would assume the waitress would help and guide the customer. But no – instead, Tara was getting frustrated that we were taking our time to order. In the end, we realised the lamb shank is called Kleftico on the menu, which honestly I think the average person would call a lamb shank. (I’ll post a photo and you be the judge). Like sorry we didn’t know the exact terminology English isn’t our first language, but we shouldn’t be spoken to like that regardless. On numerous occasions, Tara spoke to us like we were a burden. We felt like we were a bother and became scared to even ask for anything because of how aggressively she spoke to us. Maybe she was having a bad day, but at your job you have a duty to be professional with your customers. I actually lost my appetite entirely because of how we were spoken to. It ruined my evening completely. I didn’t end up eating my meal, that’s how much her behaviour impacted all of our night. It was so painful to watch the waitress Tara speak to my friend like this – there was absolutely no reason to belittle someone like this. I’m not even exaggerating at all. I asked Tara if we had offended her or done something wrong, as I was trying to understand why she was treating us so badly. She responded, No, you didn’t offend me, I’m just very hot, it’s been a hot day. Tara didn’t apologise at all. Tara then came back, and we thought maybe she would come to apologise. But no – she just explained that her role is essentially to ask if we want anything extra, food or drink, and that is the process, and whatever is on the menu is on the menu. I saw her treating the new waitress so badly, it’s only an observation but I’m genuinely concerned she may be bullying her. The new waitress was so sweet to us and was the only reason we didn’t walk out. The new waitress was kind, smiley, and professional she has fabulous customer service. It was honestly the worst experience I have ever had in a restaurant. I have to be honest, though, the food is still amazing; the quality of the food is great. The kitchen is definitely doing something right, but I’ll have to boycott this place as they clearly do not value customer service as highly as their food."
Kleftiko
