"Myself and my partner visited in May for his birthday celebrations. Due to having children, we don’t manage to get out an awful lot, so after hearing some good things about Homewood, I decided to book it for his birthday meal. When I made the booking, I did pop a note on there to say it was a special occasion and we were really looking forward to it. When we arrived, we walked into the main entrance and approached the main reception area. No one was there, many members of staff just walked past us without even acknowledging us (I get people are busy but just a quick “I’ll be with you in a min!” Would have been great) we had a look around and couldn’t see anyone, there was someone serving on the bar in the room next to us but the bar was busy and we got no acknowledgement from them either. 15 minutes later, a lady came out and was quite abrupt, asking us what we were there for, we explained and then she lead us to a table in what I would say was the worst spot in the restaurant. There was an air con machine behind us blasting directly onto us and we were both freezing! We mentioned it 3 times to 3 different members of staff and they did eventually turn it down. The food was ok at a push, we were kept waiting a long time before they took our order and the food then took a very long while to come out. Drinks were forgotten and it was just not the experience we were hoping for. We had planned to do 3 courses but ended up doing 2 and then paying/leaving. Really quite disappointed with the service."
