"Booked here with high hopes to end a fun day out. Photos of their outside courtyard looked nice and the menu looked good. When we arrived, we were shown quickly to our seat- good start! However from here, things went downhill... The tables in the courtyard were crammed in so tightly that customers could barely squeeze through to their seat, and even waitresses struggled. It was chaotic, and definitely not a Covid safe environment. I would have been safer sitting indoors and at a reasonable distance from other diners, rather than the cramped situation outside. From there, it continued. Waiting service was extremely slow- it took a very long time for us to have our order taken, the tables were set incorrectly- insufficient cutlery and napkins for the number of guests booked- and the waitress has clearly no idea what was going on, or much at all about basic waiting etiquette I asked for Pinot Grigio and was served something clearly not a Pinot, after describing to her that it's a white wine (lack of basic wine knowledge). Food and drinks took a very very long time to arrive and my chicken burger was lukewarm. The menu was severely reduced from the main one- acceptable in Covid times, but the choices left on the menu were very illogical and restrictive At every point, service was slow and filled me with little confidence in the quality of food or drink being served to us. We were going to order dessert but having waited minutes to be visited and our table cleared, we were put off and so asked for the bill- another long wait! Eventually we stood up to leave and went inside to pay- it would have been so easy to leave without paying as when I asked if we could pay, I was told by many people that they didn't know how to take our payment... shocking. I wish we hadn't paid: over for an experience I will not be repeating again. i would advise not opening until staff are clearly trained it's been made a Covis- safe environment! Bad experience..."
