"We arrived for our 12.30 booking at 12.00, this was obviously frowned upon, we asked if we could stay and wait which they unhappily agreed. We were taken to our table at 12.30, a few minutes later we were given the drinks menu, we asked if there was a different menu for the two course meal deal, they said “no not really just order off the main menu” and they handed over the food menus. We received our drinks and announced that we we’re ready to place our order. 3 x fish and chips and 1 x burger and chips, we thought they had gone fishing as this took so long to get to the table. It arrived….. the fish was delicious, very white and flaky, the chips were bad, under cooked and as for the mushy peas, I have never had garden peas mashed before, disgusting. We ordered desserts which eventually arrived but without cutlery. We asked for some cutlery and again waited 7 minutes for a spoon to arrive. We asked again for the bill, it didn’t arrive, we then asked another two members of staff for the bill, when we received the bill we had been charged full price for the meal deals, we challenged this and they said at the point of actually giving our food choices we should have said two of the orders were meal deals. We refused to pay the service charge as we have never received such bad service, in the mean time throughout our lunch time experience staff were continuously moving tables and chairs all around us. Needless to say we will never return to this chain of restaurant again."
