"A warm welcome in the pub on arrival, with clear communication and assistance. Breakfast was good too, with a good selection and made to order. We were also welcome to loiter despite the pub being officially closed. The room was well stocked with a good variety of included items to drink. Everything worked as it should and was clean, with all the useful extra touches, like a shower cap (biodegradable too) and tissues. Negatives: a little mould around the plug in the bathroom. No lift up the 3 flights of stairs but this was communicated prior to booking. The wind rattled the windows and doors. No spare pillows or blankets. The location was excellent for seeing a show in the West End and the overall experience was great so would consider rebooking if/when needed."
