"Upon arrival, we were told by the manager that there were no scones available for the afternoon tea. We asked whether there would be extra different cakes. He smiled and went away. He brought us our cups of tea and we then waited 25 minutes for the sandwiches and cakes to arrive. By which time the tea was cold so we asked for more, which arrived quickly. The sandwiches we very plain. Plain cheese, plain egg and plain ham. No additions to the sandwiches such as chutney or tomatoes or even a slice of cucumber! The cakes were not made onsite they appeared similar to those which you would buy from a local supermarket. Plain mini muffins and small cakes with a smear of cream icing plus some mini chocolate brownies and a few strawberries. There were empty tables next to us that had not been cleared or cleaned and even though the restaurant was almost empty the service was very slow and clearly nobody wanted to clean or clear these tables. We had decided to go there to try out the afternoon tea as my wife has a party of 10 to celebrate a significant birthday and thought this might be a suitable venue! She will not be going there for sure! After complaining the manager did discount the bill but he was very indignant about this and didn't apologise either! I am waiting to hear back from IHG to make a complaint to them...."
