"Well where do I start. McDonalds Swansea, Fabian Way. SA1 8LD. Date Tues 21.3.23. Time 10.06pm. This McDonalds need to change their slogan at this restaurant, Swansea on Fabian Way to ' Slow, Slow, Cold Food '..... I saw the long queue for the drive through. Both sides as the order units were backed up at 10.06pm. So thought why not just pop in and order at the till. Must be quicker ??? What a joke. My order went through at 10.12pm and then I waited, watching all the staff, well it looked like 4 in total behind the scenes carrying out their so called fast food service. Constant chit chatting between themselves, so slow with their working ethics, don 't care attitude. It was if there were no customers in the facility to worry about. Joke. Definitely not a fast food outlet by any means. A poor delivery driver had been waiting for ages before me for an order that he had phoned through earlier, which I over heard when the male manager ask the staff where his order was. I am sure with the time scale he would have been given a bad review. The male manager on at the time, seemed more interested in tilling up the cash registers than helping out with the back log of orders or actually getting his staff in a better working attitude and chivvying them up. Yes, my food was flamin cold to eat. Probably because it had been cooked and stood on the side due to the staff more interested in their chit chatting. My meal was served 30 minutes later after the order was given. Maybe the CEO of McDonalds should take a serious look into these constant bad reviews and send in mystery shoppers to investigate or give the managers up to date training on how to manage staff."
