"We popped into The Boathouse for a coffee to kill some time pre a boat trip to Mount Edgecome we were greeted by a reasonably pleasant character where we reqested a table to sit and enjoy some coffee as we had 45 minutes to wait until boarding a boat, what we thought was plenty of time, WRONG ..... The restaurant was quiet empty but still took 10 minutes for our order to be taken but thought we still had 35 minutes pre boarding, 20 minutes later we were still waiting for 6 drinks, finally 3 coffees came 1 of them cold, we then had to remind them of the 3 teas also ordered where 3 of the party could only drink half of the tea due to time constraints. On payment i aired my concerns over the waiting time to which was replied it wasn 't that long, enjoy the rest of your day absolutely appalling service, returning customers/recommendations count for a high percentage of business if this service/dealing with customer complaints is anything to go by im surprised there is any custom at all...we will not br returning."
