Mini Rodizio Grill
Nando's Kingston

Nando's Kingston

37-38 High Street, KT1 1NA, Kingston upon Thames, United Kingdom

Meat • Salad • Barbecue • Brazilian


"I went to this location with my guide dog and was given a hard time by an employee and later by the manager. Upon entering the restaurant, I was asked to provide documentation for my dog, which is illegal under the Equal Rights Act, and my girlfriend calmly explained that no documentation is required for assistance dogs. After we sat at our table, the manager came over and was extremely rude and confrontational. Her sister is apparently a guide dog trainer, so she was well aware that I was blind and of what a guide dog is, yet still felt the need to harass my girlfriend and I, telling us that we were wrong about documentation not being required to bring my dog into the restaurant. She only relented after calling her boss and being shown the laws by my girlfriend. At no point did she try to educate herself before confronting me. Being confronted by an employee is bad enough, but the manager is supposed to be educated, and given her prior knowledge of guide dogs, there is really no excuse for her ignorance but more importantly her clear disrespect towards people with disabilities. I would hope one would think that someone with an actual guide dog would be aware of their own rights. Instead she was happy to challenge me and ruin my experience until someone else told her she was wrong. Other reviews call out how nice this manager was but apparently not if you're someone with a disability. All customers including minorities deserve to be treated with dignity and respect at all times. While I appreciate the gesture of apology of covering our meal, the damage was done, as after dealing with this issue time and time again there is an emotional toll that it takes. I will consider removing this review if I receive a formal apology from this manager and Nando's corporate, and if I have confirmation that training has been implemented across all Nando's locations. Until then, I think that people looking to dine here should be aware of what happened."