Phone: +442082969540,+442085495900
Address: 37-38 High Street, KT1 1NA, Kingston upon Thames, United Kingdom
City: Kingston upon Thames
Dishes: 13
Reviews: 10731
"I went to this location with my guide dog and was given a hard time by an employee and later by the manager. Upon entering the restaurant, I was asked to provide documentation for my dog, which is illegal under the Equal Rights Act, and my girlfriend calmly explained that no documentation is required for assistance dogs. After we sat at our table, the manager came over and was extremely rude and confrontational. Her sister is apparently a guide dog trainer, so she was well aware that I was blind and of what a guide dog is, yet still felt the need to harass my girlfriend and I, telling us that we were wrong about documentation not being required to bring my dog into the restaurant. She only relented after calling her boss and being shown the laws by my girlfriend. At no point did she try to educate herself before confronting me. Being confronted by an employee is bad enough, but the manager is supposed to be educated, and given her prior knowledge of guide dogs, there is really no excuse for her ignorance but more importantly her clear disrespect towards people with disabilities. I would hope one would think that someone with an actual guide dog would be aware of their own rights. Instead she was happy to challenge me and ruin my experience until someone else told her she was wrong. Other reviews call out how nice this manager was but apparently not if you're someone with a disability. All customers including minorities deserve to be treated with dignity and respect at all times. While I appreciate the gesture of apology of covering our meal, the damage was done, as after dealing with this issue time and time again there is an emotional toll that it takes. I will consider removing this review if I receive a formal apology from this manager and Nando's corporate, and if I have confirmation that training has been implemented across all Nando's locations. Until then, I think that people looking to dine here should be aware of what happened."
Menu - 13 options
All prices are estimates.
Wings
Crispy chicken wings, tossed in your choice of sauce, served with celery sticks and blue cheese dressing.
Chicken Wings
Crispy chicken wings seasoned to perfection, served with a tangy dipping sauce.
Jane
Always have a lovely meal and the staff are friendly
Address
Reviews
H
Horrendous place. Always giving me stomach problems. Staff are good tho
Hassan
Very good service and food is good as always. Upstairs dining room is quite pleasant
Matthew
It's a nandos. What more to say? Service is quick and friendly, food is good as always!
garrythefatgoat
Excellent service by staff member, Salman, asked if everything is all good with my food and really polite.
Elliot
It was Nando"s. And in it's in Kingston. It's excellent at being a Nando's. Stop hassling me already Google.
Badri
Usual Nandos with 2 floors and plenty of seating space. Gets a bit busy over weekends. Customer service is good.
Terry
I have to say I am a nandos convert for years I would stay clear from them (IT'S CHICKEN IT'S BORING) but now I love it like everyone else hahaha as it always looks busy. I have giving it 5 Stars all the way through apart from the food the food very nice but it lost one star I ordered a sharer boneless chicken there was not a lot of chicken Hahaha but with the sides I was full anyway so definitely recommend
Ali
As u enter and are seated you are pointed to a QR code that u can use to order. The ordering was smooth and our drinks arrived within a minute of ordering. Then you can go to the station to pick up utensils, napkins and the sauces. The sauces range from very mild to relatively hot. Nothing crazy like the ghost pepper sauces that some other places serve. All the sauces are a bit too full of vinegar and tart. However that is peri peri. The chicken is grilled fine, and the sauce adds the flavor. My highlight was the service, not the food.
Michael
I went to this location with my guide dog and was given a hard time by an employee and later by the manager. Upon entering the restaurant, I was asked to provide documentation for my dog, which is illegal under the Equal Rights Act, and my girlfriend calmly explained that no documentation is required for assistance dogs. After we sat at our table, the manager came over and was extremely rude and confrontational. Her sister is apparently a guide dog trainer, so she was well aware that I was blind and of what a guide dog is, yet still felt the need to harass my girlfriend and I, telling us that we were wrong about documentation not being required to bring my dog into the restaurant. She only r...
Kingston upon Thames
Categories
-
Meat Explore our mouth-watering meat selection, featuring expertly grilled steaks, tender chicken, and flavorful lamb dishes, each seasoned to perfection for an unforgettable dining experience.
-
Salad A delightful assortment of vibrant salads, featuring fresh greens, seasonal vegetables, and savory toppings, drizzled with our signature dressings for a refreshing and wholesome meal experience.
-
Barbecue Savor the smoky, juicy flavors of our barbecue delights. From tender ribs to succulent pulled pork, each dish is grilled to perfection with our signature sauces, offering a true taste of barbecue heaven.
-
Brazilian Taste the vibrant flavors of Brazil with our selection of traditional dishes. From savory feijoada to perfectly grilled churrasco, indulge in the rich culinary heritage of this dynamic country.
Amenities
-
Visa Card
-
Mastercard
-
Diners Club
-
American Express
