Fruit Mojito
Nando's Kingston

Nando's Kingston

➤ 37-38 High Street, KT1 1NA, Kingston upon Thames, United Kingdom

Meat • Salad • Barbecue • Brazilian


"I have eaten at this specific Nando’s at least once a week for over 12months now and have always received great customer service until I met a person for the first time today, who I can’t tell whether was a male or female in todays world but the persons name was Amanda and they claimed to be the manager. Upon arrival there wasn’t anyone at the entrance to seat us but as we could see downstairs was busy, my friend took it upon himself to quickly check upstairs to know whether it will be worth the wait and then came back downstairs to confirm there were some tables available. I was then greeted by Amanda as I waited for my friend to come back downstairs and said I am just waiting for him to come down to let me know if there was any tables available, which he then did within a few seconds… but then Amanda clearly didn’t like this and basically told us off like we were little disobedient school children, lecturing us about why we shouldn’t just go and check as they have specific procedures in place where we can only be seated by a member of staff as the member of staff has to ask us if we have any allergies (which for me has only ever happened when I am at the till ordering my food) but also commented straight after to say we wouldn’t do this if it was any other restaurant so confidently and sarcastically like we have known her for years so at that point my friend walked straight out as he felt she was being so rude and disrespectful and it was also embarrassing as customers started to look at us so we just decided to leave and eat somewhere else due to such poor customer service thanks to AMANDA."