"Nothing ever changes in Morrison’s Café as the company continues to treat their customers with little short of contempt. Year after year we get exactly the same issues and everyone can see what they are but nothing is ever done. I recently returned to the café wondering if things ‘might’ have improved. No chance. Entering the café I noticed 3 of the same old problems straight away. 1 Of the approximately 50 tables, 13 still had leftover food on them. We wanted a table by the window so we had to do our own cleaning (this is a regular thing here 2 Despite there being 4 people in the queue there was no one at the till. We had to wait 7 minutes before one of the staff, who was serving food, finished what she was doing and attended to the customers. 3 Despite the fact that the Café was barely a third full we were informed that there was a 20 minute waiting time (I once saw a woman in Mortison’s wait 35 minutes for 2 slices of toast! So if the Café had been full would we have had an hours wait? This wasn’t a case of Staff being off sick or any kind of temporary issue. This is permanent. Morrison’s café operates permanently understaffed and they do it because they just don’t care how much inconvenience customers put up with. They don’t care that you end up clearing your own table, or that you wait ludicrous amounts of time for the simplest of meals/snacks. I know that I’m wasting my time mentioning any of this because Mortison’s haven’t improved things over the last 5 years so why would they suddenly start caring about there customers now? There’s nothing wrong with the food here by the way, although I’d question the menu choices and the staff are friendly, helpful and hardworking. There just aren’t enough of them. If you’re looking for a well organised, efficient café……. GO SOMEWHERE ELSE."
