"We arrived with a reservation to be told our table was available they had no chairs. We were taken to a table squashed in at the back and right outside disabled toilet. Our waiter was fine, although felt like it may have been his first day on the job. Food was ok but not as good as usual, and the “creamy” chicken sauce with my Poule Breton Gratin was more like a watery chicken broth. We then asked about our free cocktail which was an offer as part of our reservation. The manager came over to say that they didn’t have the offer code on the booking. Even after I showed him the email with the offer code, he seemed reluctant to honour it … but eventually agreed. They finally arrived along with the bill which we had requested, and they had charged us for the “free” cocktails! Called the manager back who did not apologise and instead just told us he would bring another bill. And still has the nerve to add the service charge. All round a very disappointing experience, I’ve been going to Cote for many years but this branch let’s you down."
