"The pizza I had last night was the final disappointment at this restaurant. I have always been a fan of Papa John's pizza, ever since my first bite at the Holburn street location. However, the franchise on Great Northern Road does not measure up to its sister store. I ordered an XXL pizza, jalapeño bites, a Pepsi, and 5 dips (sour cream). Unfortunately, the pizza was cold, the jalapeño bites were frozen, and the dips I received were the unpleasant garlic ones. To make matters worse, they are now charging 50p per dip, so receiving the wrong ones was a major letdown. I called to address the issue with the dips before realizing my pizza was cold, and asked for the correct ones to be sent. The person on the phone said they would ask the driver but hung up before confirming the address. As expected, the dips never arrived. I have encountered several other problems with this restaurant, so I will not be returning. Papa John's, you have lost a loyal customer. It is important that you address the issues with your franchises that are tarnishing your reputation. A label on the box guaranteeing quality means nothing when the pizzas are consistently cold and taste terrible."
