"First and foremost, we should have mentioned this at the time, but our drinks were brought to an outdoor terrace for us. By the time we realized how watered down they were, it was too late to bring them back inside for replacements, as it was quite a far walk. The wine glasses were mostly filled with shaved ice, with just a hint of orange Aperol at the bottom. After checking later, we found that an Aperol Spritzer should have at least 50-60 ml of Aperol, while ours seemed to have only about 25 ml. One glass had more orange color than the other, indicating a lack of consistency in measuring. It is a basic rule in the hospitality industry to ensure that drinks are consistent in order to avoid upsetting customers. The amount of Prosecco in the drinks was unclear, but it seemed to be a small splash. Our drinks were mostly watery, relying heavily on the melting ice for liquid content. Despite wanting to give this venue 5 stars based on previous positive experiences, we could not ignore this recent letdown. The Aperol Spritzer was not on the menu, but it ended up costing £12 each, which is quite steep for this drink. The total cost for two drinks was £24 plus a £3 charge, which essentially served as a service charge. In the UK, service charges are optional and should be based on the client's satisfaction with the product and service. If the establishment chooses to charge in advance, they should deliver drinks that match their reputation. The Bartender who served us was new, but the receipt listed the Operator as Neresh. I am hopeful that the drinks at this establishment will improve on future visits."
