"Avoid! Avoid! Avoid! I wouldn’t even give them 1 star if that was an option. I booked a table for my family of 9 for Eid, (siblings, in-laws, etc) and the booking was for 5pm. We arrived on time and ordered our drinks and main courses. We finished eating at 6:15pm and asked to order tea and desserts. The owners refused to serve us anything else because they said they had another booking and needed the table. The restaurant was empty except us and a table of 2 girls sitting by the window. I asked what time the other booking was for and they said 6:40 so after practically begging to be allowed to order a dessert, they said they could manage to serve a falooda, (as if they were doing us a favour for our business)! I’ve never experienced such bad service from a restaurant, we had travelled a long way to visit and the owners and waitresses who were Muslim, (hijab wearing) women could see we were there as a family to celebrate Eid. They made us feel so unwelcome. We left feeling so disappointed because when we phoned to book the table the day before, they had not mentioned that we would only have such a short time allowed in the restaurant. What kind of restaurant only allows a group of 9 an hour for a meal. Had they of advised that we would only be allowed to stay an hour or an hour and a half then we wouldn’t have bothered travelling over an hour to dine here especially as we were celebrating Eid as a family! I found this rude. At a time when small businesses are struggling, one would think custom and spending would be appreciated. It was our first visit here and will certainly be our last. To top it off, they tried to charge £15 service charge when the service was so poor. The food was nothing special and the service was despicable. When Muslims can’t welcome other Muslims on Eid in the food and hospitality industry what else can be said. Don’t bother going here, there’s plenty of alternatives in the area. Overpriced for what it is and customer service is shameful, spend your money elsewhere, we spent £150 but wish we’d gone somewhere where we could have enjoyed a 3 course meal and finished with dessert/tea/coffee as most people want to on an evening out to socialise with friends and family. Terribly rude inconsiderate people working here. Standard food, not worth it. They chat £4.95 for a 1.5l bottle of volvic water, come on at least dress it up in a smart bottle if you’re going to try and rip customers off like that, daylight robbery, 80p on Tesco! Avoid! Avoid! Avoid!"
