"What a disaster! I arrived at Macy Browns on Saturday afternoon after having a table reservation for 2 weeks, only to find that they were closed. Despite receiving multiple emails about my reservation, the restaurant was not open. It was incredibly embarrassing as I had organized a work dinner and drinks. I spoke with the manager over the phone, who was unapologetic and uncaring. Based on other comments I've read, it seems this is a common issue that the manager allows to happen. He blamed the booking system being automated and not human-controlled for the mix-up."
