Peanut Sauce
Anna's

Anna's

235 241 Leon House High St, CR0 1QH, Croydon, United Kingdom

Sushi • Seafood • Asiatic • Noodles


"I ordered takeout from Anna's Thai for the second time on February 4th, and I must say, this was the worst customer service I have ever encountered. When I called to place an order for delivery, I was told that I had to order online. Before I could respond, the person on the other end of the line hung up. Despite enjoying the food previously, I placed an order with the expectation that my delivery would arrive within an hour. After an hour and 20 minutes passed, I had to call twice as they kept telling me the driver was on the way, first in 5-6 minutes and then 3 minutes. Unfortunately, my partner, who is diabetic, was becoming unwell due to his sugar levels, so I cancelled the order and demanded a refund. I was then told that the driver mistook my neighbour for the one who ordered (clearly not reading the order properly) and that they would prepare another meal for us. I rushed out to get an alternative takeaway to avoid further delays, only to find out that our food was being accepted by our so-called neighbour (the driver asked if the food was for them at the specific door number). This was essentially theft and shocking. When I confronted the driver about this and why he was giving our food to someone else, he wanted to give it back to me, which is against Health Safety regulations. I declined and asked him to take the food back. The driver then swore at me, got back in the car, and sped off. Although the restaurant responded to my email quickly, they have not taken any accountability for the situation, claiming that they don't have control over the drivers' behavior once they leave the shop, and their only responsibility is to drop off the food. I am still waiting to see if they will acknowledge their failure to meet customer expectations. My advice: do not order from Anna's Thai."

Rosa's Thai Café

Rosa's Thai Café

25 Gillingham Street, London, SW1V1HN, United Kingdom

清真菜 • Thai • Salad • Chicken


"To kick things off, we ordered a sharing plate for two that included chicken satay, pork skewers, crab crackers, and crispy spring rolls, accompanied by various dips. Everything was delicious, but the pork skewers were a standout; the meat was incredibly tender, and the tamarind sauce was perfectly balanced. The chicken satay was also enjoyable, flavorful, and not dry like chicken can sometimes be. I felt that the portion was a bit light since it cost £14 for two servings, and each of us only got one of each item, but in hindsight, it seemed reasonable as a starter before the main course. For our mains, we each ordered a noodle dish—I had the Pad Thai, and my partner had the prawn drunken noodles, and we shared a plate of stir-fried eggplant. The portions for the mains were generous, and my Pad Thai was exactly what I wanted—delicious! The drunken noodles were also fantastic, with good prawns. The eggplant was the real highlight; it was soft and silky, beautifully cooked with an incredibly rich, flavorful sauce. I was glad we shared it, as it was quite rich. We paired our meal with a bottle of house white wine, which was nice, light, and fruity, complementing the food perfectly. The food came out quickly, which is ideal for a pre-theater dinner, but we never felt rushed and were able to enjoy our wine and relax a bit before heading out. The restaurant was fully booked, so I recommend making a reservation for a pre-theater meal through their website. It's worth noting that a service fee is automatically added to the bill, just so you're aware. For two people (possibly 2.5 courses and wine), our meal came to £75, including tips, which is a bit more than we would typically spend, but completely reasonable for the quality of dining in London’s theater district."

Patara

Patara

3 & 7 Maddox Street London, W1S 2QB, FSA Food H, United Kingdom

Thai • Pizza • Asian • Hotels


"Came here for dinner and the customer service was horrendous. We were ignored for a while and stood around waiting, despite several staff members walking past and making eye contact with us (no one was standing at the concierge reception desk). Then we were sent to the bar area to wait DESPITE having a reservation. They then proceeded to keep us waiting for a further minutes they only came to get us when I asked for the manager himself (clearly they had forgotten about us The manager then proceeded to question our booking saying it didn’t exist. I showed them proof of a confirmation email, which I received yesterday, to which the manager said ‘the booking is for tomorrow’ he didn’t even read the date which said it was for today. Bare in mind the restaurant was not that busy at all! There were several empty tables and despite this we were kept waiting. I’ve worked in customer service so I know when the staff do not care about their customers and that was evident right here. I am highly disappointed as what was meant to be a great night had an awful start thanks to Patara. Will never be coming back here. No food is worth the disrespect. It’s always disappointing when you’re rushing to make your booking on time, so as to not delay the restaurant but the restaurant couldn’t care less about seating you on time. And then they had the gall to add service charge to my bill! After the awful service!"