Philly Steak: Juicy grilled beef, sautéed onions, and melted cheese on a toasted hoagie roll. Savory and classic delight!
Pizza • Seafood • Italian • Lebanese
"We celebrated our anniversary with a meal in Lancaster, and we were not disappointed. To be honest, we usually visit Frankie and Benny's every week for our indulgent meals since it’s our local spot. The waiter was really funny, and the manager was very pleasant. I ordered the chicken parmigiana, while my partner chose fish and chips. I was sad that I couldn't finish my meal because it was such a large portion, but we both enjoyed our dishes. For dessert, they initially brought the wrong item for my partner, but they quickly corrected it. I had the keksteig and karamellsonne, and my partner had the vanilla cheesecake with salted caramel sauce, both of which we absolutely loved. Additionally, we received 50% off through the app, which made it even better, especially with those generous portions!"
Steak • Pizza • Cheese • Salads
"Interesting visit. Firstly, we experienced no problems due to Coronavirus or the Eat out to help out . No difficulties with their safety processes, or having to wait for food. All the front of house staff were great, attentive and friendly. The food...it was VERY hit miss...the ribs, the chicken (breast, wings Southern Fried) was lovely. The fries were gross, like little splinters of balsa wood. We always have a side of fries with any meal, and the side of fries tonight was untouched, along with most of the fries with our respective meals. The steak that came with my 'Ultimate Grill ' was the most God-awful piece of meat I 've ever had put before me!!! They gave me a steak knife that struggled to cut the meat!!! In the main i dont really fully blame the kitchen, obviously they dont source the food, they just cook what they are sent, whether that be cheap and nasty frozen chips, or cheap nasty cuts of rump steak...but...I 'd still like to think that someone in the kitchen should be attempting some kind of quality control over what goes out... Not a completely ruined night, but for £80 spent, i expect better."
Pizza • Coffee • Italian • American
"Racist Portuguese guy said he is from Madeira named Emmanuel DID not even acknowledge my existence or say hello and started to talking ONLY to my girl and kept going at it as if am not there. she looked surprised why is he not saying hello to me. Worst place I have ever been to. (obviously had to put him in his place) No care at all of their social surroundings. Rude unprofessional staff (Portuguese guy)."
Wine • Beer • Brunch • American
"The service was excellent."
Pizza • Mexican • Italian • American
"the new vegan menu is wonderful! pizzas, soupen, hot dogs, burger, mac n cheese, garlic bread pizza, vegan mayo, ice...so much choice! really recommend the kansas city pizza the mac no cheese (cauliflower butternut squash sauce) is quite a small part, so it would be as one side to another dish, but not alone. update feb 2021: the beet burger with fried aubergine is amazing! oreo cake was also delicious. it tasted as if it had been made with whipped cream."
Pizza • Steak • Asiatic • Fast Food
"absolutely horrific from beginning to end. we had our 2 year old son with us, which means that meal times in the regular are made quite fast as we get the food at once and he eats quickly. not this time! we were there about 2 hours because of the shocking service. it wasn't busy and it seemed to be more employees than customers, so there was simply no excuse. highlights included: the woman asked for a j20, was brought quite another drink. small child received a color leaf and then said there were no crayons to use. he asked that all foods (beginners and main things) be brought out at the same time, we got the adult starter after about 20mins. no sign of the rest of the food. the adult starter was then deleted, and 20mins later the rest of the food arrived, including the child starter?! margherita pizza had practically no cheese on it and was flat cold, took a bite and sent him back what I have never done before! the replacement had a little more beeping, but still quite naked. had to remind the waiter several times to get cute. to dessert we ordered a coffee and an ice cream. nothing came up for over 20 minutes, we chased it up. then they brought the ice and ice. No sign of coffee at the place where we 'd finish the other desserts. I went in and canceled so we could go. the only plus point was when I asked to pay so that we could go, the waiter tried to serve the cashier and "pressed the wrong taste '. he went to another, until with a colleague, after 5mins of the head scratches, he then gave me a bill for. £9.70! Not bad for a three cursor meal for three of us with drinks. I paid and went, thought they had something for the terrible service, but about the reflexion and no one said everything I think they just messed up the bill. probably the worst culinary experience I've ever had, pathetic simply because we had a nice day and the sun seemed."
Steak • Drinks • Burgers • American
"It is my first time in this Frankie&Bennys but I have been many times in other ones. I came with my partner to have dinner and we were totally disappointed with the service given. The waitress a young lady, brunette and short hair took the wrong order. We wanted to have all the food together and not starters and mains as we had a cinema date.We got the starters, (never asked it they were ok) and when we got the mains (after waiting for a while) they were completely wrong and poorly presented. it was 2 carbonara, 1 with extra mushrooms and 1 w chicken and nduja sausage . We got the pasta without any bacon at all and we were like, where is the bacon? The waitress passed our order totally wrong to the kitchen, no bacon and chicken and mushrooms instead. We were offered for fresh new ones instead and this also took a long time to arrive. They came again the second time wrong, my partners pasta had no sausage this time. After being told they did it in. I asked the manager to have a closer look and once he did he agreed there was no nduja. At this point we decided to just eat as we were already too late for our cinema booking. The service overall was shocking. The waitress and waiter seemed they didn’t care at all about the job and the customers. No check backs on food even after the issues were raised. They never asked if we wanted more drinks! Definitely really poor customer service and they never tried to make it better. My advice to the GM of these place, get ride of these staff who make the brand Frankie&Bennys a really bad place to eat. They never gave us any discount or apology or tried to give us a sweet to forget the nightmare. I’ll def not coming back to this restaurant anymore!"
Pizza • Vegan • Italian • Vegetarian
"The appetizers were excellent, but the main courses were just average. I mentioned it was a birthday celebration when booking, but the restaurant did not have the online booking information. When we arrived, I informed the receptionist about the birthday, but they seemed unaware. The waiter seemed busy throughout our meal, and the birthday candle only arrived after we had finished everything."
Sushi • Kebab • Asiatic • Mexican
"Came here for my grans birthday a few weeks ago, admittedly, I was unimpressed by the interior. However, that was straight out mind the second that our server, Emily, attended to us. There could not have been a greater example of “service with a smile”. She had no problem giving recommendations based on our own personal preferences, and catered to our every need. Will definitely be dining here."
"My husband and I visited the restaurant today at 5pm and were seated promptly since it wasn't busy. However, we had to wait 10 minutes to place our order for two coffees and two waffles. It took 20 minutes for the coffee to arrive and another 35 minutes for the waffles. Despite the coffee being okay, the waffles were cold and extremely chewy. The dish consisted of three pieces of waffle, half a scoop of ice cream in a small bowl that only covered one section of waffle, and a small jug of syrup. We were truly disappointed with the quality of the food and felt like we should have lodged a complaint as we were unhappy with what we paid for. While waiting, I observed the chef slamming a plate down and leaving the order slip on top of the food for 8 minutes before a waitress took it away. We have visited Frankie and Benny's many times in the past and have always been satisfied, but this time we were very disappointed."
Pizza • Italian • American • Vegetarian
"I went to Frankies and Bennys for dinner tonight. I was not impressed with the food or the service. We ordered the same main meals, but one portion was larger than the other. One of our meals was very dry and lacked sauce and meat. The service was poor, as the staff did not inquire about our meal satisfaction. Most of the staff were chatting by the open kitchen bar. When serving our food, they did not ask if we needed anything. When I asked for cheese, it took longer than expected for someone to bring it. I have dined here many times before without any issues, but I was disappointed with the meal and service this evening."
Pizza • Steak • Pasta • Chicken
"Went with my family today and just wanted to praise the staff. Everyone very good and grest atmosphere but Luke has excellent customer service skills. A step above and does credit to the team.I cannot get my Mum out that much because of her wheel chair but the facilities are great. Throughout checked on and no suggestion made that her chair is in blocking that side.Would highly recommend you visit, many thanks.Nicky"
Pizza • Steak • Pasta • Asiatic
"Booked a table for 5.30 so it wasn’t busy for a birthday meal only 2 adults 2 kids had a garlic pizza and potatoe skins for starters the main food was served a while later most of it was on verge of cold sent chicken back as was not hot got a newly reheated one! Expensive chicken meal thin dry bit of chicken with bacon on it Chips were only slightly warm kids pasta was not hot only the meatballs had a bit of steam bad meal will never return should of been piping hot when served to the table must of been cooked with the starters and sat on side for 15 minutes awful meal and wasn’t cheap won’t be returning no wonder the restaurant was empty only good thing was the staff were polite"
Cafés • Kebab • Pizza • Mexican
"We brought a group of 60 children and 7 staff members to have dinner at Frankie and Benny's in Peterborough (Fengate) and we were extremely impressed by our experience. It can be challenging to have so many 10 to 11 year olds in a restaurant, but we can honestly say that the 2 hours we spent there were fantastic. The food was excellent, it arrived quickly, was served efficiently, and was absolutely delicious. The staff went above and beyond to ensure that every child had a great time, and the adults were also very impressed. Every member of the staff worked tirelessly, particularly 'Ben' who made a great effort to engage with the children and talk to them. The complimentary Pokémon cards given to the children were a nice touch as well! 10/10 service! Thank you."
Kebab • Cafés • Mexican • Seafood
"Made a booking for 7pm as wasn’t sure how busy it would be and didn’t want to be turned away. Arrived 6.50pm and taken straight to table. 7pm drinks order taken. 7.20pm food order taken. Meal didn’t arrive until 8pm. Food was great and just what we ordered however the long wait ruined the enjoyment. It looked like a lot of take away orders were being prioritised above sit ins which is a disappointment. We had made the effort to attend in person and would have gladly spent more money here but the wait put us off. I wouldn’t rush back here and I wouldn’t recommend to family and friends as I wouldn’t want them to be disappointed. Sad to think that higher management may see a decline in footfall and close store because of this but the truth is people do wish to visit for a sit in meal but the poor service is off putting."
Fish • Cakes • European • American
"Came today and received great service, was a short wait on food, but not incredibly bad. It was very busy and had a great atmosphere for families, we sent the kids over to the barman who was running back and forth with drinks orders to blow them some balloons up and he did it with no bother, what a true gent! Our waitress was lovely. Food was hot and my milkshake was fantastic, go for the freak shakes!!!"
Pizza • Steak • Coffee • Italian
"We attended this Frankies after having positive experience in other venues. We were greeted extremely well and showed to a table . The restaurant was empty other than the staff (9.00am ish). After ordering the door arrived very quickly and we started to eat. The...food has definitely been sitting under heat lamps for some time and was dry and hard to cut. My husband and I discussed that although we were happy pay for the food we should say something to the management team as this really was not how food in a very quiet restaurant should be presented. We told the manager our thoughts and all explained we were still happy to pay but thought they should know. The manager was very polite and offered us a free coffee and a discount on the food. It was handled very professionally and with a smile. Unfortunately I doubt we I’ll return after this experience and try another outlet at the airport. Training needed for the (chef) cooks."
Pizza • Vegan • Italian • American
"ah, the romanticism of American diners. these great burgers, phil y steaks and louisiana wings, massive milkshakes and divine deserts. it's all a recipe for a big night outside, and a big dive into her pockets! So, taking into consideration, at almost 16 pfund for a double stack, double cheese burger with fritten and koleslaw, this better worth every penny! the good news is, it's almost. a burger experience that I'll never forget after I took an exhausted and taste tasting, the Irish beef pomet was unforgettable delicious, fleshy, tasteful and lets you beg more. there is no lack of cheese what they need on a burger, these big and most burgers usually fall short on this front, a big 'no', if ever there was one. They also get noble stone salat, a gorgeous disc of tomato, pick and sauce. fries were delicious and they have no lack of sauces to choose from coleslaw, was made fresh and the best I ever had and the coffee was unlimited! the only minus is the price and much too much sauce on the burger, but the experience and quality overall was incredible. we even get happy birthday and party songs through the sound system that creates an unforgettable, joyful opportunity, and service and punctuality was also recommended top-dollar!"
Pizza • Steak • Pasta • Italian
"I went to this restaurant for my birthday with some friends and we received amazing service! The server offered us drinks before we even sat down and checked for any allergies. This level of attention to detail was fantastic and something I had never experienced before. Additionally, the presentation of our meals was extraordinary, like a work of art! We will definitely be returning to this restaurant."
"After I had a series of bad visits in our local francie and benny filialen, I was reserved to visit. after an evening event in sheffield arena, this was the only place where we could get a table. I can't believe how different it was at our earlier visits in our local. the coworkers were all excellent. they were helpful and dedicated and attentive. we fought to decide what to eat (supply for the waitress who came 3 times to our order as we lasted so long) so ordered to share several dishes. the whole food was hot and served in good time. beautiful crispy fries. the chicken parmigiana was huge and served both with a good part of spaghetti and fries. very tasty and a good coating of brotkrust with exactly the right amount of sauce. really enjoyed the bacon kartoffel skins and acid cream. my daughter had a burger who looked very nice, but she totally defeated her when it was quite big. I was honest about the quality of food and how different this experience was for others. we had a couple of cocks. the blueberry crucifixion was amazing. really refreshing and a nice fizz. the prices of the mocktails felt very reasonable, and a good selection on the menu. perfect for drivers or non-trinkers who want something more beautiful than a soft drink. a very pleasant meal and excellent evening. still shocked how different and inconsistent 2 restaurants can be from the same chain. we'll see you next time in sheffield. well made frankie and benny’s entertainment center"