Pisellini
Fumo

Fumo

1 Waterloo Street, B2 5PG, Birmingham, United Kingdom

Wine • Pizza • Pasta • Steak


"I have been visiting fumo for 10 years, as a family and with friends we have always enjoyed it. Last night I had a terrible and upsetting experience. To start with we had to navigate through the terrible city Christmas traffic so we called to say we would be late, we were told no problem. Upon arrival we had to wait in a long queue to be seated which added more time only to then be told our table had been given away to a walk in. We were then found a table in the bar and told we could have it for one hour. No one offered to take our coats as they usually do, they started taking our plates away before we had finished eating and not once asked if everything was ok. We spent over £200 and this is how we were treated! In addition to this the noise was ridiculous and the toilets absolutely disgusting! We refused to pay the service charge and the bill was snatched out of my friends hand by the manager with long black hair and a beard (not sure of his name). He then out of spite charged an extra £200 to my friends card which she will not get back in to her account for 5 days. He stomped off when we said this needed to be resolved. We then asked to speak to the main manager, this person also spoke down to us, would not listen to our concerns and kept talking over us. At this point the other manager walked past and swore at us! We felt intimidated as a group of women and I have been left feeling upset by the whole experience. This was once a classy establishment and one of the nicest restaurants in town, I don’t know what has happened but I have read other negative reviews about the restaurant and this particular person so clearly there has been a change of managers.. the service has always been 5 star but things have rapidly gone downhill here. After enjoyed fumo for many years, I will not be returning."

Luigi's Italian Ristorante

Luigi's Italian Ristorante

730 Chester Road Old Trafford Manchester, M32 0RS, United Kingdom

Pizza • Sushi • Mexican • European


"This was a curate 's egg of an evening and, judging by other reviews, a bit of a one off. I hope, for their sake, that it was. We were a late booking. When we arrived we seemed to be expected and were shown to a table, but then waited for a quarter of an hour for someone to bring us a menu or ask if we wanted a drink. I then followed the lead of others in the restaurant and went to get our own drinks form the receptionist. After we had been waiting for nearly 45 minutes, and after several waves, the waiter finally came to take our order. We had been planning to have the tasting menu, but that was off. There was no apology for the wait. After a further wait, our starter arrived and then after another delay the main course. Both were outstanding. Yes, that 's right, the food was great. I had a prawn starter and a chicken main; my wife a carpaccio starter and veal main. All four dishes were innovative and excellently cooked very far from the standard Italian you get. Desserts were good too. I had to go to reception to get the bill it seemed to bear little relation to what we 'd had, but seemed about right and we just didn 't have the time or energy to argue. So, all in all, a mixed evening. To be fair, it was a fairly busy restaurant, but there seemed to be only one waiter and a receptionist. The waiter was very busy and so not as attentive as he might have been. I can only assume that they were 'man (or men) down ' front of house and, perhaps in the kitchen as well. Had they told us that when we arrived there 'd probably have been a bit of a Dunkirk spirit and we 'd all have laughed about it and accepted that they were doing their best. But they didn 't, and most people around us were getting quite frustrated. As I say, judging by other reviews, this was a one off. I really hope it was, because the food was really, really good. But if I go again, I 'll take a book."