"I placed an order last sunday at the Sheffield London Road Rassams. It said it would be delivered at 7.04pm. At 7.30 I rang the restaurant to ask where the order was at first, they couldn't find the order and after telling me to wait they then to be told me they couldn't tell me how long and they were busy. They were extremely rude, shouting in the background. The order finally came at 8pm, well 2 items came biscoff pancake cookie dough. The cookie dough was cold and the pancakes burnt. I tried to call the restaurant about 10 times, no answer. I rang Darnall Rassams to ask what I could do, I spoke with Aziz, who couldn't have been more helpful. He tried to contact the store but couldn't reach them and apologised profusely. He asked to take my number to get them to call me back as soon as possible. They then called me back via social media whatts app which is completely unacceptable. I spoke to Salen, who was extremely rude, didn't listen to anything I said or let me explain what had happened with the order. He kept talking over me and telling me I had received the order. I explained what was missing and the items that came was burnt and the other one cold. He told me he would send the order again and they are busy so no idea how long it would be. 5 minutes later, the missing items came. The ice cream was water and the rest of the food cold. This had not been freshly made. I have yet again tried to call the restaurant back and the line is now busy. This was nearly a 30 pound order and after ordering from Rassams numerous times I find the customer service absolutely disgusting. Not only was the staff incredibly rude, they quite frankly couldn't have cared less. Salen was talking to someone else whilst trying to speak to me and it sounded like he was laughing whilst I tried to explain what had happened. I would just like to finish this with a thank you to Naziz Darnall restaurant for his help. This was supposed to be a treat for the family which has now turned into chaos as my autistic son will now not eat his ice cream as its more milk!!!!! STILL NO RESPONSE TO MY EMAIL AFTER OVER A WEEK!!!"
