"I do not recommend this restaurant, as there are better pizza places in Omagh with more professional service. My mother ordered 3 pizzas for delivery, as she was unwell and my father had been working for 12 hours straight. After waiting for one hour for the delivery, two of the pizzas were badly burnt, not just a little but the entire crust of the two pizzas. The staff at Pizzarama were hostile and sarcastic when my mother called to request replacement pizzas. They stated that the delivery driver would have to come out to collect the pizzas before considering issuing replacements. When my mother asked if the replacements could be brought out with the driver, this request was denied. When she asked for a refund to order from somewhere else, this was also refused without the pizzas being collected for review. The staff were disrespectful, speaking loudly about my mother to each other while she was still on the phone. My mother was challenged by the staff when questioning why the burnt pizzas were sent out for delivery. She told them to forget it and that they would cut off the burnt parts to eat what was salvageable. This experience was unacceptable, as when ordering pizza, one expects the food to be fully edible. No one should have to go through this. I am disgusted by the way my family was treated by this family-run business. Pizzarama management needs to reassess their pizza cooking standards and customer service skills. It is clear that improvements need to be made. While procedures are necessary, there was no reason for the disrespectful treatment my mother received."
Pizza Salami
