"My partner and I were really excited to visit this wine bar, which is known for its really nice selection of wines. Regrettably, after the bottle of wine was served (also presented with chipped glasses which were changed after we asked to) and some food was ordered, suddenly the emergency building flat’s alarm went annoyingly on for at least 20 to 30 minutes. Further the inconvenience, a staff member informed us that they wouldn’t feel comfortable to serve us the food, because they didn’t know how long the sound of the alarm would have last and consequently, the server offered us to take away the bottle which was already opened and partly poured. Not to mention that one of the staff members, that to us looked in charge of the venue, seemed very stressed and instead of reassuring guests that it was nothing to worry about, he made us feel not welcome because of the issue that he was experiencing. Despite the fact that the alarm is not staff’s fault, and even considering the situation, we didn’t expect any discount. We would have just appreciate a bit more of acknowledgement from the team who didn’t pay much attention to us and our unfortunate and unpleasant experience. The bill was fully charged, without any apology or interest regarding our discomfort."
