"Took our seats at an empty table downstairs, to immediately be asked Are you eating? (No Hello or Welcome and implying that if we were not ordering food then we couldn 't sit at the table. After being given the menus, it took about 10 minutes for the server to return. Meanwhile, the atmosphere was extremely unpleasant and chaotic....continous noise from very loud clattering of crockery and the constant use of the coffee/espresso machine, plus lots of rushing around and staff talking loudly to eachother. When he did return, he made some sarcastic and strange reaction to my elderly mother ordering a cream team.....not sure why exactly he said something about it being Too early but that he 's Not judging . All very bizarre. A cheap and nasty brown sauce brand was placed on the table, together with a Heinz ketchup bottle that looked about 10 years old, that had been refilled with cheap and nasty ketchup (definitely not Heinz . The cream tea was very poor. A tiny scone, which had been overwarmed (microwaved? and took a while to cool down, was accompanied by a small dollop of cream and some of the cheapest nastiest jam I 've ever seen. The poached eggs dish with mushrooms, tomatoes and toast was reasonable, but the poached eggs were slightly overcooked. I 'd ordered extra bacon, which turned out to be turkey bacon (though this was not described at all on the menu, and nobody mentioned it . I also understand that the sausages are beef not pork, and again this is not mentioned anywhere. Coronation chicken sandwich was OK, but lacked a little salad garnish on the side which most other cafes typically provide. At no time were we asked whether the food was OK, and at no time even when paying the bill did anyone say Thankyou . This establishment has a lot to learn in customer service. But my overall impression is that they 're not aiming for repeat custom. They come across as nothing more than a tourist trap, maskerading behind the facade of a quaint and traditional tea shop/cafe in one of Bath 's tourist hotspots. Honesty and transparency about the non pork (and presumably Halal ingredients would go a long way.....why not just list it on the menu? Otherwise it just comes across as dishonest and hiding something. The cheap condiments and jams also seems like unnecessary cost cutting......and don 't pretend it 's a premium brand if it 's clearly not. Avoid. There are so many good options to eat in Bath and this is not one of them."
