Pollo Grigliato
Galu

Galu

30 Norkway Surrey Banstead, Surrey SM7 1PB, United Kingdom

Pizza • Seafood • European • Vegetarian


"I visited my elderly Mum today, she suggested going to the Derby Arms for a roast dinner as she'd eaten there recently with my sister. However they were fully booked, so I looked online and found Galu. The reviews were great and my Mum has only ever heard good things from friends and neighbours. So I called and booked for 12:45 Sunday 21st Jan 2024. We were both pleasantly surprised to see roast dinners on the menu ... Mum order lamb and I ordered beef part of their set menu. When the dinners arrived, you could see straight away that the lamb was Very Fatty (not even crispy) when my my tried eating it, it was both tough and chewy! As for the beef, this was cooked ok and edible, although I asked for the beef to be medium, but it was more well done. The waiter came over to ask if the meal was ok, I highlighted how the lamb was... the manager then came over and offered my Mum a slice of beef to compensate, bearing in mind she ordered lamb. Mum subsequently found that some of her roast potatoes were hard inside! I finished my meal, but could see Mum really didn't enjoy hers leaving a substantial amount on her plate, and having tried her lamb it really was inedible! We were then offered a full list of desserts rather than the set menu, having chocolate brownie and creme brûlée (both were gorgeous) When the bill arrived, I was hoping they would have somehow made amends, but alas no ... as Mum doesn't like to cause a fuss and it was her treat, I decided not to say anything, although the staff manager could tell we weren't happy. Having come from East Sussex for the day and regularly have great Sunday roasts in local pubs, I was hoping for something special in this restaurant, but sadly that wasn't the case. In fact it's probably one of the worst roast dinners I've had in a long time. I very much doubt we'll return ..."

Papa John's Pizza

Papa John's Pizza

106 High Street, CM14 4RZ, Brentwood, United Kingdom

Pizza • Sushi • Seafood • European


"Honestly, I must start off by saying how impressed I was with the quality of the vegetarian Chilli Freak pizza we ordered. It was arguably perfectly done with a delicious crust and tantalisingly good amounts of spice and heat — it’s just a shame with...what came before it. During a time of scrutiny where hygiene measures should be paramount within the food industry and takeaway kitchens, we were hugely disappointed to see staff at work not abiding by these guidelines, not wearing masks, beard nets, gloves and, terribly, handling meat without washing their hands before spreading vegetarian toppings. This is very, very poor and something I will write to Papa John’s directly about because (as pictured) zero attention or care is seemingly given to their customers behind the scenes. Not even wearing disposable gloves or masks with being so prevalent is something I find deeply unsettling. It’s therefore challenging for me to award Papa John’s in Brentwood anything more than two star. We also must address the costs of food on their menu. For solely a large pizza, you can be paying nearly GBP which is exorbitant! There is a distinct lack of friendly customer service and I imagine waiting times can be fairly long when the place is busy. So, all in all, whilst the pizza might have been delectable and makes formidable opposition when compared to a Pizza Hut order, behind the scenes there really is a great deal of work seemingly to be done. Quite dire hygiene it appears."