French Fries
The Fish House

The Fish House

United Kingdom, CM14 4AG, Brentwood

Fish • British • Seafood • Fast Food


"While waiting for our food, I noticed that the bill was higher than expected. Upon checking the receipt, I saw that the prices were much higher than what was advertised on the board. Additionally, we had to order larger portions as the small portions were not available, but they did not honor the price of the small portions. I was also charged extra for being gluten-free, which was not mentioned when ordering or on the board. When I politely inquired about this discrepancy to a young lady, she rudely mentioned it was a service charge and implied that I should have known since I had been there before. The owner, who was her father, also came over and spoke to me in a disrespectful manner, telling me to leave if I didn’t like it. When I tried to explain that I was just questioning the bill, he became agitated and dismissive. After a tense interaction, I decided to speak with another staff member and expressed my dissatisfaction with the way I was treated. I was met with even more rudeness, as they offered me a refund and asked me to leave. The lack of customer service and appalling attitude of the staff made me realize that they did not value my patronage. The way I was spoken to was completely unacceptable. I was so disappointed that I had traveled 20 minutes to return to this place. I promptly removed any previous positive reviews I had left and wrote this review to share my negative experience. I decided to try another restaurant, Chris’ fish chicken and ribs on Ongar road, and had a fantastic experience. The staff there were polite and accommodating, with no extra charge for gluten-free options. I was pleased to give my money to a place that truly values their customers."

Hotel du Vin & Bistro - Edinburgh

Hotel du Vin & Bistro - Edinburgh

11 Bristo Place Edinburgh, EH1 1EZ, United Kingdom

Beer • Wine • Hotels • British


"A couple of months ago, the Hotel du Vin chain launched Sunday brunch. Forget everything you know about brunch: Hotel du Vin’s offering is something else. We’re not talking a stack of American pancakes with syrup and blueberries, or even eggs Florentine. We’re talking four courses of fabulous food. At £19.95, it’s also fabulous value. Update, August 2013: the price has increased to £24.95, but that’s still good value for four courses. I was fortunate enough to be invited to the chef’s table one Sunday to take a spot of brunch with Michael Musgrave and Martin Barnovsky of Hotel du Vin, Edinburgh. It wasn’t just me: Katey from Edinburgh Eats and a friend were there too, and I had C. to escort me. The chef’s table is in a snug, just off the main dining room, and has a fish-bowl view of the kitchen. It’s an interesting view although I sometimes felt sorry for the chefs when we all turned to the window to gaze at what was happening in there. Hotel du Vin’s brunch is a slow, leisurely affair, a relaxed afternoon of eating and chatting. The four courses are: Soup The soup is usually vegetarian and the one we had was seasonal vegetable and came sprinkled with parsley and olive oil. It was warming and fresh, and just whetted my appetite. In preparation for a big lunch I’d had an apple and a glass of grapefruit juice for breakfast. Come one o’clock I was ready to eat. I was hungry. The soup woke my taste buds gently and made my stomach rumble. I’m surprised that we all managed to eat all four courses. C. probably had the smallest buffet place since he was bread and veg only, but the rest of us tried hard not to eat so much that we fainted. It took self-control. French Market Buffet I’d cheerfully charge the entire cover price of £19.95 for the buffet. With a collection of breads, cold cuts and sea food, it’s the closest thing to a smörgåsbord I’ve seen outside of Sweden. What’s on it will vary with the seasons but we had prawns (shelled, and unshelled), oysters, dressed crab, cold and hot smoked salmon, potted shrimp, clams, mussels, salami, parma ham on the bone, mushroom paté, chicken liver paté, baguette, croisants, bagel, and all kinds of sauces and pickles. I’m probably selling the non-fish part of the spread a little short: I saw the crab and oysters and stampeded past the charcuterie. You can visit the buffet more than once. We didn’t because we all figured that doing so would dampen our appetite for the main. Main Choose from beef or chicken roast with all the trimmings, catch du jour, burger, omelette Arnold Bennet (smoked haddock and cheese), steak frites, tomato risotto and other filling, comforting dishes. At the table we also had the chicken roast, with puffy yorkies and roast veg, and the burger. It was cooked to perfection and oozing with cheese. It came with a poke of frites and looked absolutely lovely. I think my catch du jour – a plaice, entire, gently fried and served with watercress and lemon – was probably the lightest option. It was delicious. A squeeze of lemon, a scrape with a knife, and it was perfect. I had some of the broccoli that came with the roast as a token green, but the plaice didn’t need anything but was great as it was. C. had the tomato and olive risotto which hearty and full of tomato goodness Pudding The deserts are classics: trifle, créme brulé, rhubarb crumble and cheese board are all on offer, as well as crumble, profiteroles and an ice cream coupe. Despite being in my twenties the first time I met a trifle, I enjoy the nostalgia of this particularly British dish. The Hotel du Vin version comes with crystal clear red jelly with a distinct sherry hit to it hiding under layers of cream and custard. It was big and I’m very proud of myself for finishing all of it."