"My wife and I arrived at this establishment yesterday in an attempt to watch the Champions Cup Final. The game did after all involve an Irish province and the pub claims to be Irish. I was conscious that the game coincided with a football match involving Aston Villa. Consequently I contacted the pub in advance to ensure that the rugby would be shown on at least one of the pub’s many screens. By way of response I was assured by a gentleman called Ryan that the rugby would be shown and that he looked forward to welcoming my group. Alas, when my wife and I arrived and asked which screen the game would be shown on, we were informed that it wouldn’t be. I did inform the manager that his colleague had assured me by email that the rugby would be screened for my group but to no avail. Anyway, this volte face resulted in my group of about 15 by this stage just arrived in Sutton Coldfield from various locations having to make alternative arrangements. The Gosta Green (thanks Kieran) promised to screen the game for us, resulting in us forking out in the region of £60 for four taxis to take us there. We also missed the start of the game. All of this is a result of Molloy’s failing to fulfil a promise made to us, or making a promise in the first place that they knew couldn’t be met. In any case, it’s a level of customer service that is simply unsatisfactory, and demonstrates a total disregard for the cost and serious inconvenience imposed on customers by failing to deliver on promises."
