"We went to Nilgiri spice after seeing the review in Google, the customer service was very bad, we waited almost 45 minutes to 1 hour to get our food. And the food was very bad, the dosas were burnt and not tasted like normal fermented dosa, chapathi and parota was very very hard to break and the biriyani rice was only 70 present cooked. We ordered for chicken kothu porota, we hardly seen parota pieces in that it was filled just with vegetable and chicken pieces and not tasted good. We ordered idly for kids, kids didn’t even touched it after tasting it, felt like made from some readymade batter. Only thing that was good was chicken curry. Very disappointed with the food quality, quantity and customer service Update: we made the complaint about the dosa and biriyani to the staff, they didn’t even react to it. And it was not taken out from the bill as mentioned by the restaurant team in the comment and we don’t want nilgiri spice to take out the dosa amount from the bill. We are just requesting for quality food. Also I myself from tamilnadu make idli and dosa almost daily for past 6 years, I can make better dosa idli and chapathi better than what we had in the hotel, as we are in the trip we came to the hotel."
