Pulled Pork Gyoza
Wagamama Bristol Cribbs Causeway

Wagamama Bristol Cribbs Causeway

The Mall, Merlin Road,Patchway, Cribbs Causeway, Bristol, BS345DG, BS34 5DG, United Kingdom

Cafe • Wine • Italian • Fast Food


"Absolutely shocking experience! We (me and my 10 yo nephew visited Yo! Sushi on Cribbs Causeway on Friday around 2pm. We were sat very quickly and the lady explained how things work as it was our first time there. Then we were asked to wait for her to bring us chopsticks for good 15 minutes even though the place was not busy at all. When we finally started eating (food was ok, nothing wrong with it altough very expensive for what it was but I am not complaining about this as the prices are cleary shown on the menu my nephew had asked for a glass as he was thirsty. Guess what? Another 10 minutes of waiting... Shortly after receiving the glass he spilled the water all over the table and himself (kids... so I asked the waiter for some napkins and general help as all the water was going down on the floor and he couldn 't continue eating there. Guess what again? They have never come back to us with any help or even more napkins! So the boy finished eating his sushi standing in the middle of the wet floor in his wet clothes! I was so angry that I did not order anything else apart from the first plate and I requested the bill. While the lady who met us at the entrance was wandering around pretending being busy, another staff member brought the bill but he was clearly not happy with 'the mess we made ' (maybe if his colleague reacted to my help request instead of ignoring us... . I paid and stormed out of there as I was extremely angry and hungry. It was the worst customer service experience in my life and I will surely never ever go back there."

Wagamama

Wagamama

Argus Lofts, 30 Kensington St, Brighton, BN14AJ, BN1 4AJ, United Kingdom

Tea • Juice • Asian • Chicken


"The experience started off fantastically. Charlie, our table attendant arrived promptly; was super friendly and took our drinks and main course orders quickly. (Giving requested guidance, on request . The four of us were really impressed with our restaurant find (including one very happy vegan . Yay, Wagamamas what a great place. THEN it went downhill faster than a n alpine landslide. We were left sitting at our table with finished main course plates (to be clear, some had efficiently been cleared quickly but not those who had finished after. This was the end of the honeymoon stage. We sat, and we sat and we sat. The restaurant emptied out from buzzing and full to sparse (we are talking 8.30 9.00 pm Bank Holiday Weekend. . Everything we needed required a call out to a (not busy waiter such as water, extra glass of wine; dessert menu. This was the worst bit... on an adjacent table, while we were waiting (forever for someone (maybe the enthusiastic original Charlie? to come and ask us what dessert we wanted sat some members of staff laughing happy (pleased for you eating a meal. Picture the scene. Customers sitting waiting for order for food; staff eating at next table . Most of us humans are kind and know that staff need food too but this timing was unbelievable.... it was like us, on the adjacent table, sitting there, were invisible. So now we have an almost empty restaurant; quite a lot of staff clearing up condiments or eating and us, still sitting there. What a real disappointment. Wagamamas provides delicious food; (I really enjoyed the vegan curry.. thanks chefs you saved the day but the one in Brighton needs some proper management to oversee the service. Really, this is some of the worst, disrespectful service I have received in a very long time. It started so promisingly and ended so disappointingly. PS, I asked a member of staff what went wrong and he told me that because it had gone suddenly quiet, they sent members of staff home so ended up understaffed. Wagamama no wonder you were quiet. Chefs your food is great; Managers get the staff to give the service the food providers deserve. What as waste and what a perfect example of terrible management."

Wagamama

Wagamama

Wagamama The Corner House, Burton Street, Nottingham, NG14DB, NG1 4DB, United Kingdom

Pizza • Sushi • Seafood • Asiatic


"This was going to be a 1 Star until we spoke to the manager.... We visited Wagamamas for an early Valentine 's Day Treat as we are both off. We arrived before there was a queue outside and were given a high table with wobbily seats. We ordered one main each, I ordered the kare burosu ramen and my partner ordered shirodashi ramen. My partner 's shirodashi ramen arrived at 12.36, ten minutes in we got asked what we were missing, they said they would chase it up with the kitchen. Ten minutes later the same waitress had visited other tables and gave out orders, so we asked someone else who was going to chase it up. A shirodashi ramen (Pork Belly) was presented to me... When told it wasn 't mine they proceeded to find out who it belong to, it was then taken back to the kitchen as they had obviously made up the wrong meal for me. Chased it up again as it had now been 25 minutes and even though my partner took breaks to prolong his meal he had already finished. My meal then arrives after 30 minutes.... But where are one of the main ingredients? The Kare burosu ramen is broth, tofu, mushrooms and greens. My meal had double the amount of broth than normal. I told them I was missing mushrooms, five minutes later a bowl of mushrooms are presents.... three minutes later I was asked is that better now? .... Why yes, to have a meal with all the correct ingredients is much improvement! We have visited Wagamama many times, it 's the first time visiting the Nottingham branch, and everyone 's table always seemed to have one person having their meal and the other doesn 't. One table of three near us had the same problem that one person had finished their meal before the other two even received theirs. There was a lot of staff on the floor so I don 't think it was due to lack of staff. We spoke to the manager and put forward our disappointment, she took my meal off the receipt which was good because it was a ridiculous experience and she said we could have a dessert to share which was nice. She said that there was a problem with the kitchen and lack of communication. If there was a problem with a second of the kitchen then this should have been stated to everyone at seating or ordering stage. We also asked for napkins at the start of my partner 's meal but of course there was no chance in receiving them. Not sure what the answer is on this branch but from our experience and the customers around us something needs to happen! I was very tempted to tell the people queuing outside the door not to bother."

Wagamama

Wagamama

408 Millennium Plain, Chapelfield, Norwich, NR21SZ, NR2 1SZ, United Kingdom

Tea • Drinks • Chicken • Japanese


"I don't, as a rule, like High Street chains. It's very depressing to find yourself in town after town in Britain, all with identical High Streets. It goes something like this: a New Look, WHsmith, Thomas Cook, Boots, MacDonalds, Greggs, Tesco Express on one side, and on the other: Foxtons, a local estate agents, a couple of banks and another three estate agents. And then another estate agent. It's a depressing formula. The idea of course is that diners in an unfamiliar place will find welcome familiarity in the brands that they know. But when those restaurants' (I use the term loosely) are serving rubbish, it just means that people are accepting mediocre as standard. Which brings me to Wagamama. Wagamama are expanding across the country, bringing an informal dining experience to High Streets everywhere. Surely it's a bad thing? Well, this is where I shuffle uneasily and say, well, no. Bring it on.Wagamama are the proof that when the product is good, the service is good, and the pricing good, you can get away with a ubiquitous presence across the country, and be welcomed. Wagamama Norwich is a case in point. When I went in, I was greeted by a waiter who asked where I'd like to sit. He asked if I had been to a Wagamama before (so he didn't have to repeat what I already knew), he offered some recommendations and left me to choose. I was then served by a friendly waitress, who was genuinally friendly and also efficient. Drinks were served by a third waiter. No one had ownership' of my table if any of the staff saw that I needed to be served, they did it. It's brilliant. They all worked together, and there seemed to be a real camaraderie between theme.Although you can, in theory, order a starter, everything is served when it's ready, so you may find that you are tucking into your main course' first, so just tuck in when your food arrives. Servings are generous, very generous. The food is good. It tastes like real food. You can identify flavours and textures, and you come away having just had a real feel good' experience. I had the Chicken Chilli Men, served in a bowl piled high with chicken, courgettes, red onions, peppers, mangetout and spring onions. It has quite a kick if you're not used to chilli (I'm not but was a very warming, filling dish. I had a side order of gyoza, little steamed dumplings of chicken, each stuffed with Chinese chives and water chestnuts. I also shared the negima yakitori skewers of chicken and spring onion, grilled and coated in yakitori sauce. Yum!I can't recommend Wagamama enough. It's perfect as an intoduction to great value Asian cuisine, service is with a genuine smile, and the food you couldn't ask for better for the price."

Wagamama

Wagamama

London Designer Outlet, Wembley, London, HA90FD, NW4 3FP, United Kingdom

Ramen • Chicken • Noodles • Japanese


"We have just tried to visit Wagamama in Brent Cross. After standing at the doorway for in excess of 10 minutes without being acknowledged by any passing staff, we politely asked a passing waiter if anyone was seating people. The waiter (Marius) very rudely proceeded to roll his eyes and state “I’m not a host, we have 2 floor staff working, if you don’t want to wait you can go online and complain” we pointed out that his attitude wasn’t great and we were simply asking if anyone was seating people. He shrugged his shoulders and again told us to go online and complain. We asked to speak to the manager. He simply said “she’s busy and is working on the bar” and then walked off ignoring us. One of my companions walked through the restaurant herself to approach the manager. She was met with the same blasé and dismissive tone and couldn’t care less about the way her staff member had just spoken to us and even rolled her eyes at her. This is the same manager who rather than speak to the customers who had been queuing to enter the restaurant, decided to take the time to speak to a gentleman saying he needed a quote for his journalism assignment, thus resulting in Several people leaving in favour of Another venue (where they were actually serving people) After working for Mitchell’s and butler’s hospitality myself for over 15 years, this was probably one of the worst customer service experience I have personally experienced. I understand when venues are short staffed, however, this really is a poor management foresight, it is not an excuse to be rude to potential customers. With the current cost of living crisis, perhaps your manager would do well to remember that eating out is a luxury for people and when someone chooses to spend their money in their venue, they do not deserve to be treated so rudely when simply asking a polite question."