"I often visit this Pret when coming up to visit my parents on the Quays. I must say this store really stands out in terms of the customer service, the staff are always so friendly and welcoming. I have been impressed by how efficient my visits have been, I have never had to wait for more than a couple of minutes for my order, and even in the busy periods (especially lunch time) the staff remain calm, friendly and attentive. The coffee is fab and I highly recommend the bacon and cheese twists! I have visited a number of times now, and got to know a couple of the staff memebers Ewa, Isaac. Nichola, Wai Wai, Marcia and Waylon always super friendly and I enjoy popping in on my visits to the Quays. Despite not visiting too often as I live down South, the staff always remember me and it feels very special that a big chain has retained its own sparkle of individuality. It is definitely the staff who make this store! With this being said, I was very disappointed to see the store manage, Agi, is no longer there. As the store manager she was the glue that held everyone together, and as a customer you could see how much the staff respected her and it was a lovely working environment. I was extremely saddened to hear that she is no longer at this particular branch. I do hope on my next visit she has returned and that I will be able to have a nice chat with her and the rest of the Pret team!"
