"Not one to write a bad review (and I’ve been a Gail’s regular for 4 years) but this was my first time at this branch having moved to the area and the staff actually really just p*ssed me off. Ordered a breakfast tea, for which I wasn’t given a spoon so I went back to the counter to ask for one and he (long ish brown hair, quite tall) gave me a table spoon and huffed when I said actually i need a teaspoon for tea please. No apology obvs. Then when I sat down I realised they’d given me earl grey tea instead of breakfast tea. I politely told them and they tried to tell me that a breakfast tea is actually earl grey but they would swap it for me as a favour essentially. Sat back down and realised they’d given me earl grey AGAIN. I went back up to the counter and said I promise I’m not being difficult but that’s not breakfast tea. They literally laughed at me and basically gaslit me saying it’s breakfast tea and they couldn’t do anything else for me. I asked them to compare the smell of the tea leaves with an English breakfast tea bag, to which they laughed together and said some numpty has mixed up the tea leaves. Still no apology, just rudeness and finally got a mug with a tea bag in but no pot. I actually never want to return to this branch. Given me a good reason to use independent coffee shops more.."
