"OK, so this is ‘just’ a Pizza Hut review, right? And they’re all the same, aren’t they? Well in my experience they’re pretty much of a muchness. BUT this is the first visit we’ve had to this particular restaurant. From the moment we opened...the door and were second in the queue and the Manager checked on us and said he’d be right back to the moment we left and he made a point of thanking us and saying goodbye, we had the best experience. So good that I made a point of reviewing which for ‘just’ a Pizza Hut I wouldn’t normally do. This Manager, and his team, were non stop. The polite and efficient service, the explanations of the process of ordering and paying, the check backs, the food quality. Service with a smile and a chat. Not too intrusive just right. The whole lot was just top drawer. Had a few word with the Manager to pass my thoughts on to him. Wanted him to know first hand that his own very obvious work ethic was so positive to see and obviously rubbed off on his team. He said most had been with him for years. He also said that he was leaving the firm after years early retirement. He was an example to his staff. Leading from the front. Down in the trenches with them. Everyone deserves to retire, but if you take our advice Pizza Hut senior management, you’ll convince this man to stay and have him train your Managers on how to not only manage, but how to lead. Not on how to deal with the public but how to meaningfully engage with the public. My wife and I are both senior managers in different public facing organisations. This guy was just exceptional. I think his name was Stuart/Stewart. Sometimes the simplest things mean the most. So, as I said this wasn’t ‘just’ a Pizza Hut review because this wasn’t ‘just’ a normal Pizza Hut."
