Rocket (Vg)
Prezzo

Prezzo

2 Cowgate, Peterborough, PE11NA, PE1 1NA, United Kingdom

Pizza • Cafés • Seafood • European


"The initial 1st initial bill completed by the evening manager was incorrect by £10 extra than it should have been £48.40), due to the 2x desssert not taken off the final amount, due to QR code sent Prezzo via email and presented before ordering dessert, but the one pint of beer subtracted which shouldn’t have been. The 2nd revised bill, now the one pint of beer was added back on, and only one dessert was subtracted, when after the initial 1st bill, it was pointed out to the evening manager shown for the 3rd time that evening that both desserts at £7.95 should have been subtract front the bill and not just a single dessert, being an accountant, I even written on the bill that it should be no more than £48.40 1st bill £57.30, 2nd bill £56.35), it was a evening outing to celebrate a specially occasion, which was ruin, at the thought there were 10-12 other customer in pairs during our 2hr at the restaurant, and it clearly appear a deliberate overcharging tactic after highlighting the issue twice, totally disgusting behaviour of the manager, as even the male waiter confirmed upon seeing the free dessert QR code, it was final rectified at the 4th attempt, 10/12 customer every 2hour, on an 8hr shift clearly amount to a health margin mark up, customer definitely need to be vigilant on the final total bill, overall the service, food, alcohol, waiter and waitress were faultless, unfortunately same can’t be said about the manager who appeared to do the final bill for every customer."

Pizza Hut

Pizza Hut

Central Retail Park, Falkirk, United Kingdom

Pizza • Kebab • Seafood • European


"OK, so this is ‘just’ a Pizza Hut review, right? And they’re all the same, aren’t they? Well in my experience they’re pretty much of a muchness. BUT this is the first visit we’ve had to this particular restaurant. From the moment we opened...the door and were second in the queue and the Manager checked on us and said he’d be right back to the moment we left and he made a point of thanking us and saying goodbye, we had the best experience. So good that I made a point of reviewing which for ‘just’ a Pizza Hut I wouldn’t normally do. This Manager, and his team, were non stop. The polite and efficient service, the explanations of the process of ordering and paying, the check backs, the food quality. Service with a smile and a chat. Not too intrusive just right. The whole lot was just top drawer. Had a few word with the Manager to pass my thoughts on to him. Wanted him to know first hand that his own very obvious work ethic was so positive to see and obviously rubbed off on his team. He said most had been with him for years. He also said that he was leaving the firm after years early retirement. He was an example to his staff. Leading from the front. Down in the trenches with them. Everyone deserves to retire, but if you take our advice Pizza Hut senior management, you’ll convince this man to stay and have him train your Managers on how to not only manage, but how to lead. Not on how to deal with the public but how to meaningfully engage with the public. My wife and I are both senior managers in different public facing organisations. This guy was just exceptional. I think his name was Stuart/Stewart. Sometimes the simplest things mean the most. So, as I said this wasn’t ‘just’ a Pizza Hut review because this wasn’t ‘just’ a normal Pizza Hut."