"After receiving confirmation from OpenTable with the code 822102241, my wife and I arrived at the restaurant last night at 7:20. Despite our reservation, we were told we did not have a booking. After refusing to sit at a coffee table in the lounge, the manager was able to find us a table in the restaurant and offered us a complimentary drink to salvage the situation. However, our troubles did not end there. When we ordered the beef, we were not asked how we wanted it cooked and had to send it back because it was too rare. Our dessert took 30 minutes to arrive, prompting us to ask the staff if there was an issue. Finally, my wife had to ask for a glass of wine 15 minutes after initially requesting it. Despite some minor issues, we were still charged an additional 10% for the lackluster service. We have been patrons of this restaurant for over 20 years, both as a couple and in larger groups. However, after last night's experience, we are unlikely to return. In recent years, there have been new establishments in the area that offer comparable or even superior service. Last night's service at the restaurant was truly disappointing for what should have been a special occasion."
