Indian • Drinks • Bangladeshi • Balti Dishes
"Have to be honest we didn’t eat here but had to share our experience of bad customer service! We recently booked a table for dinner on a tribute night, despite having a booking confirmation, a booking reminder on the day when we arrived we were told there was no table for us. We had a half an hour drive to get to the restaurant so were not very happy to be turned away. The manager was insistent that they had tried to call me to get a £10 deposit per person but despite telling him this was untrue as I have had no missed calls or messages left he was really rude and unhelpful. He kept saying that the emails are automated and nothing can be done. I find this really poor customer service as I had emails agreeing to the table and there was no way of paying deposit online so we were totally in the dark. I finished work early to make this tribute night and was really looking forward to it so left very disappointed. We certainly will not be returning and urge anyone else who has booked a table for one of these nights to ensure you confirm the table is definitely there for you before leaving home."
Tapas • Indian • Coffee • Seafood
"The gentleman who met us at the door and who gave us our table thought he was doing us a favour, the cutlery was reached over to my wife in a fashion that even Mc Donalds would have thought was poor ! the water was brought to the table in a bottle and not poured when I asked for a soda water and lime he proudly broadcasted no soda water . The price for 2 courses which we shared and a coke was £44. When we went the gentleman behind the counter seemed to question us as to how we paid ,my wife assured the man that the entire bill was paid on the saucer on the table he then announced that we had indeed the wrong bill to which I announced yes that I thought it was expensive. He then highlighted that either we were owed a pound or we owed him a pound! Im sorry sir on a Sunday I dont have the strength for such nonsense. Pretty much a v bad experience the waiter must go and go immediately. Any body can make a mistake. Bad manners and incompetence has no place in this market segment I would have thought. If you think Im putting up with that my friend u aint on this planet."
