Phone: +441189776100,+441189792379
Address: 4850 Peach Street, Reading, United Kingdom
City: Reading
Menu Dishes: 35
Reviews: 385
Website: https://baranda.co.uk
"Have to be honest we didn’t eat here but had to share our experience of bad customer service! We recently booked a table for dinner on a tribute night, despite having a booking confirmation, a booking reminder on the day when we arrived we were told there was no table for us. We had a half an hour drive to get to the restaurant so were not very happy to be turned away. The manager was insistent that they had tried to call me to get a £10 deposit per person but despite telling him this was untrue as I have had no missed calls or messages left he was really rude and unhelpful. He kept saying that the emails are automated and nothing can be done. I find this really poor customer service as I had emails agreeing to the table and there was no way of paying deposit online so we were totally in the dark. I finished work early to make this tribute night and was really looking forward to it so left very disappointed. We certainly will not be returning and urge anyone else who has booked a table for one of these nights to ensure you confirm the table is definitely there for you before leaving home."
All prices are estimates on menu.